Cyngor #Gwynedd Council And It's Delayed Response.

Still no sign of the Independent Report into a Stage 2 complaint first raised with Cyngor Gwynedd council in May, last year, on the advice of the Ombudsman for Wales.

Out of frustration we emailed the Corporate Management team - see post from the 17th January - 

https://gwyneddsfailingcouncil.blogspot.co.uk/2018/01/so-we-emailed-cyngor-gwynedd-councils.html

Our questions were not answered to any satisfaction but we were told by an Executive Officer on behalf of the Director of Social Services, Morwena Edwards, that we would be receiving an update - 

"Thank you for your email and I apologise that I am unable at this point to answer your questions fully.

I understand that a meeting with the Independent Investigator has been arranged on the 30th of January. Following this meeting the Service will be in a better position to advise you on a timescale for sharing the report.

I understand your frustrations that this is taking longer than expected, however Lowri Williams will provide you with an update following the meeting on  the 30th."

As no update has been forthcoming we sent an email to the Director, Morwena Edwards, on the 6th February -

"Dear Mrs Edwards,

It has been a week since Senior Managers met with the Independent Investigator and we have not received any update as your Executive Officer promised.

So please now answer our very pertinent questions in relation to the stage 2 complaint first raised in May, last year, without delay and release the report immediately.

We remind you that the Council have had the report for 14 (fourteen) weeks now and it is coming up to 9 (nine) months since the complaint was first raised.

We are aware that two months were lost due to the accident befalling the first Investigator so 7 (seven) months in a process that by your own Statutory Policy should take 25 working days".

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The Director and senior management remain silent.

Perhaps they are all taking the half term holiday early this year ?

Something is so badly wrong within Cyngor Gwynedd Council and its Social Services.