Cyngor Gwynedd Council - 'it would frighten you how few members of staff undertake these trainings..'

Cyngor Gwynedd council's Care Scrutiny Committee meeting held on the 25th November, 2021 was interesting on so many levels....

All councillors on the committee bar two, were emailed calling out the Autism plan as a cut and paste of Hugh Morgan's, review summary and recommendations. Only one response was received and 6 councillors excused themselves on the day as not able to attend the virtual meeting. Gwynedd council's 'public' webcast does not include the start of the meeting where those apologies were given.
The webcast of the meeting can be found here -
https://gwynedd.public-i.tv/core/portal/webcast_interactive/621168

Moving on, the Cabinet Member for Children and Families, Dilwyn Morgan, talks about the difficult times during the pandemic but sees the autism plan produced during these times with 'pride'. He also mentions the importance of listening to young people and their families...

The councillor appears to have forgotten that in 2018, he, along with the children's senior complaints manager, refused point blank to discuss an investigation into this case with the Care Scrutiny Committee. Has he also forgotten the email exchanges he had with a family who raised issues of bad behaviour by officers where he stated in relation to the first Ombudsman's investigation that the council has 'accepted and acted upon his recommendations' ?
This was not correct...

It is also a matter of concern that issues were raised with the Cabinet member regarding the accuracy of annual SS complaints handling reports written by the children's department. A SAR has revealed that the Cabinet Member did indeed discuss the matter - not with the council's democratic services as one may expect but with the senior complaints manager for children and families.  The conversation does mention that a corporate complaint could have been made, but the email exchange has been so heavily redacted by Gwynedd's Information Manager that the remainder of the conversation is unreadable.

Regardless, the Cabinet Member did not pass on that information...Sshh...

During the webcast, Dilwyn Morgan attempts to blame the system for the deficiencies highlighted by the various investigations and implies that he and the officer's will 'sort it out'.
The same people who ignored their responsibilities under the Autism SAP, the Equality Act 2010, the SSWB (Wales) Act 2014, NICE guidelines, code of ethics et al and ignored the SS complaints procedure (in order to squash complaints)...will now sort it out. Right oh...

Regarding the training of members and staff, the Cabinet member states - "it would frighten you how few members of staff undertake these trainings..."

Imagine what it is like for people on the receiving end of these untrained staff - from a Head of Services that does not know what the Equality Act,2010 is to a Gwynedd social worker who 'suggested' parents setting up an autistic child up to 'fail' re safeguarding  - "I can't help him otherwise..."

He also states that the situation is more difficult and far worse in other counties of Wales. Which counties are those, Mr Morgan and have you raised concerns ?

And where was the voice of the Cabinet Member for Adults, Dafydd Meurig ? Still sitting on an Ombudsman's report where an autistic young man was left to rot in bed when his commissioned hours were taken from him and the staff used elsewhere in the home to cover for its own staff shortages...

Something is so very wrong within Gwynedd council...

 

 

 

Cyngor Gwynedd Council's Autism Plan Is Simply A Copy And Paste Exercise...

The Ombudsman for Wales finally had his meeting with the present CEO of Cyngor Gwynedd council, Dafydd Gibbard, to discuss continuing non compliance with recommendations made in 2019 - that the past CEO had informed was complete 'bar a nuance'.

The nuance happens to be the Autism plan now heralded on the council's website as 'innovative'. It is anything but....

The 'plan' presented by the contact officer, Aled Gibbard, is simply a cut and paste of the review report summary and recommendations agreed to after the Hugh Morgan, OBE review of services in Gwynedd undertaken last year -
The plan can be found here -
https://democracy.gwynedd.llyw.cymru/mgConvert2PDF.aspx?ID=32127

Aled Gibbard is also responsible for the 'equality impact assessment report' - tacked on to the already published council agenda. It, too, is a copy and paste - this time, of the Code of Practice for Autism -
https://democracy.gwynedd.llyw.cymru/mgConvert2PDF.aspx?ID=32135

A plan is meant to inform and clarify - this does neither. Ditto the equality impact assessment report....

Senior officers gave evidence to Hugh Morgan and presumably assurances during his review of the evidence presented -
https://gwyneddsfailingcouncil.blogspot.com/2021/04/finally-gwynedd-councils-autism-report.html  

Hugh Morgan's thoughts on the council 'plan' would be interesting. The urgent recommendations from his review have still not been complied with.... 

Has Dafydd Gibbard been dodging the Ombudsman until the Derwen manager, Aled Gibbard, presented a 'plan' that they consider meets with compliance ?  By now we are guessing that Nick Bennett may have become so frustrated with the council that any piece of work masquerading as a plan will be accepted as compliance. Interesting times...

Senior officers may claim there are no financial resources but as Mr Morgan points out the money is already there. He makes mention of the ring fenced monies from 2008 until 2016 at £60,000 a year and then £40,000 (not ring fenced) from then on. By my calculations, Gwynedd council have received £680,000 of government money for support services that do not exist. Where has that money gone ?

And talking of money, Gwynedd council have once again increased the amount in 'reserves'.
This money can only have come from the council not spending on services and support.
Why is Wales Audit not raising concerns ?

Something is very wrong within Gwynedd council...

Cyngor Gwynedd Council - Handling Of FOI Requests Under The Law.

Browsing through Freedom of Information requests made to Cyngor Gwynedd council makes for some interesting reading...

In 2018/19, an FOI request with regard to the Education department titled 'Additional Learning Needs and Inclusion Service' brought about an interesting interchange which included -
Perhaps you would like to explain why it is that you have told me that 1507 children are currently on the register yet in response to the same question being asked less than a month later by another interested party they claim not only to have received the information before I did but that the information given to them was that there are in fact 2621 children on the ALN register.
The request for an Internal review appears to have been ignored.

More recent requests include - 'Council Expenditure or Payment to Suppliers from January to June 2021' with regard to Health and Social Care. Now this was first asked for in August but was not responded to correctly and the information officer has now stated the information will be made available on the 25th of November. We shall see....

Other requests include - 'FOI Request For Vacant Crofts In Gwynedd Council Area'. The Information officer replied that the council did not hold this information. The requester replied - 'I find it difficult to understand that the council down(sic) not have information on the small holdings or crofts it owns in its own council area. If the council does not know what it owns then who would know?'
The requester then asked for an Internal Review but the account is now suspended so presumably the review will not now be undertaken.

How many more FOI requests are not being treated according to law - and more importantly why ?

WhatDoTheyKnow helps you make a Freedom of Information request. It also publishes all requests online. The link to the website where you can browse all requests made through the website can be found here -
https://www.whatdotheyknow.com/

 

 

Application For Indemnity Refused - Cyngor Gwynedd Council.

With regard to the article, dated 20th October, in which a councillor asked Cyngor Gwynedd council for indemnity under the council's policy. 

The Standards Committee published a decision notice on the 26th October declining the request - 

Having looked very carefully at the application, and considering Gwynedd Council's Indemnity Policy attached as Appendix 1 to the report submitted to the committee, the Chair should write to inform the member that the Standards Committee is not in a position to offer him indemnity in relation to legal representation at a hearing of the Standards Committee.
The case the councillor is defending deals entirely with his role as a Town Council Councillor. Any decision would impact on that role only, and would not have any affect on the councillor's role as a member of Gwynedd Council. 

 https://democracy.gwynedd.llyw.cymru/documents/g4500/Decisions%2026th-Oct-2021%2010.00%20Standards%20Committee.pdf?T=2

Does this relate to the discarded file of various documents ? One of the councillors named has previously made a complaint against a fellow councillor which was upheld. 

That case involved a councillor who wrote in his blog that a local person “intended to retire soon...and stand for election to the council in a seat held by another councillor”.

The Appeals Tribunal, found these allegations to be “factually untrue and unfounded” and the councillor was then suspended from Gwynedd council for three months.

The local person then stood for council and was elected....
So what on earth is going on now....?

'Technical Difficulties...' Cyngor Gwynedd Council.

Two years have passed since Cyngor Gwynedd council agreed to implement the recommendations of an Ombudsman for Wales investigation yet the council remain in non compliance...

The last CEO of the council had told councillors that all recommendations had been met 'bar a nuance' - this was not correct.

The present CEO was meant to have had a meeting with the Ombudsman in which he was to provide the Ombudsman with an update and discuss issues around compliance. Unfortunately.... 'technical difficulties' meant the meeting had to be abandoned. Why the CEO could not update the Ombudsman by telephone or email remains unclear.

It has also been over two years since the Ombudsman for Wales sent two of his officers to North Wales to take a complaint in relation to non compliance with yet another Ombudsman's investigation.

                                     

The officer's explained they could not take this complaint as the Ombudsman's office had already signed off compliance without really understanding what was required of the council. The Ombudsman has apologised for the actions of the officer who signed it off.

The Ombudsman's investigator also refused to take a complaint against the social worker involved in the Stage 2 complaint investigation that senior managers of the council interfered with as the SW may have forgotten what happened....and may deny the charge..!!!

Instead, the Ombudsman wished to focus on the assessment undertaken by Gwynedd council in response to a recommendation from his previous investigation.

Concerns had been raised with the Ombudsman that the council would not treat the assessment fairly and we asked that an independent social worker be assigned. The request was refused and the council then tasked Sharon and Barry with conducting the assessment. It has come to light that Barry was not there for the assessment and one can only wonder why he was involved in the process.

The assessment carried out ended up an exercise in parent blaming...

Questions remain of who was actually in charge of the assessment. The assessor visited the parents to inform the assessment was complete before flying off to holiday in Florida the next day. Yet comments made after this have found their way into the file. Which manager in the SS department was responsible for the handling of this assessment ? A SAR (subject access request) was requested but Gwynedd council's information manager has heavily redacted the information to the extent it is unreadable. Sshh...

Something is very wrong within Gwynedd council...

Cyngor Gwynedd Council - Adjudication Panel Of Wales.

 It was a surprise to many when the CEO of Cyngor Gwynedd council retired earlier this year during the Covid19 pandemic. Now the council are advertising for a Head of Finance...

The council are also looking to employ a solicitor or barrister to head their legal team...

In other news a person has reported finding a discarded file of various documents -  a data breach ?
One relates to a recent 'code of conduct' complaint made to the Ombudsman by one Gwynedd  Council member about another. It appears to show that the Ombudsman has passed the matter on to the Adjudication Panel of Wales - so that will be an interesting report...

Something is very wrong within Gwynedd council...
 

ICO Update On The Holden Report - Betsi Cadwaladr University Health Board.

 ICO Disclosure Log – Response IC-132080-Q6Y0
“What is happening with the Holden Report please?”

Your request has been handled under the Freedom of Information
Act 2000 (the FOIA). As you are probably aware, this legislation provides public access to recorded information held by a public authority unless an appropriate exemption applies.

Our response
We do hold information with the scope of your request. As you may be aware the ICO issued a Decision Notice under the reference FS50882004 in June 2020 in which the Commissioner decided that
Betsi Cadwaladr University Health Board was not entitled, under section 21 or section 41 of the FOIA to withhold the requested

information which was contained within the Holden Report, and required that it be disclosed, with personal data redacted.

The Health Board subsequently raised an appeal against the Commissioner’s decision which is now before the First-Tier Tribunal.

As the matter is now the subject of an appeal the Health Board is not required to disclose the report until the Tribunal issues its decision and depending on whether the Tribunal upholds the appeal
or not.

FOI review procedure

If you are dissatisfied and wish to request a review of our decision
or make a complaint about how your request has been handled you should write to the Information Access Team at the address below or e-mail icoaccessinformation@ico.org.uk.
Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request
received after this time will only be considered at the discretion of
the Commissioner.
If having exhausted the review process you are not content that your request or review has been dealt with correctly, you have a further right of appeal to this office in our capacity as the statutory complaint handler under the legislation.
To make such an application, please write to our Customer Contact Team at the address given or visit our website if you wish to make a complaint under the FOIA. 

 

Inaccurate And Misleading ? - Gwynedd Council - Ysgol Abersoch

Cyngor Gwynedd Council's Education and Economy Scrutiny Committee met on 21/10/21 to discuss the closure of Ysgol Abersoch. The decision to close the small school in December has caused much tension between locals and the council.

Concerns have been raised that the majority of the consultation process has happened during the Covid19 pandemic and that the council's report was inaccurate and misleading...

The Cabinet Member for Education, Cemlyn Williams, is confident the process has been fair.
Can the same be said of other processes the Ed department has been involved with ? Are critical reports being sat on by this department, too ?

With the meeting going nowhere, Councillor Judith Humphreys proposed sending the matter back to the Cabinet.  This did not go down well and an amendment was raised by Dewi Roberts, Councillor for Abersoch, who asked for the matter to go before full Council to hear the views of all Councillors.

Things then became a little surreal. During the vote on referring the matter to full council - one lay member seemed to freeze and stated she did not know what to do and asked for help. Democratic services had to intervene saying she could not be advised how to vote. The lay member voted against referring to full council and the amendment fell by the one vote.

The proposal to send the matter back to Cabinet - from whence it came - was passed.

The webcast of the meeting can be found here - https://gwynedd.public-i.tv/core/portal/webcast_interactive/610141

 

 

 

 

Gwynedd Council - Application For Indemnity By A Councillor Under The Council's Policy

There is to be a special meeting of Cyngor Gwynedd Council's Standards Committee on Tuesday, 26h October, 2021. 

4. EXCLUSION OF PRESS AND PUBLIC
The Chair shall propose that the press and public be excluded from the
meeting during the discussion on the following item due to the likely
disclosure of exempt information as defined in paragraph 18C, Part 4,
Schedule 12A of the Local Government Act 1972. This paragraph should
apply because it concerns the deliberations of the Standards Committee in
reaching a finding on a matter referred to it by the Public Services
Ombudsman for Wales.

It is believed that the information should not be disclosed so that the
councillor is not prejudiced by any possible publicity of the case before any
hearing. Consequently the public interest in maintaining the exemption
outweighs the public interest in disclosing the information.

5. APPLICATION FOR INDEMNITY BY A COUNCILLOR UNDER THE
COUNCIL'S POLICY
To consider the report of the Senior Solicitor (Corporate) (separate copy to
follow for committee members only).

Are both matters related ?
Usually these cases are simple spats between councillors and mostly unimportant...

The Local Authorities (Indemnities for Members and Officers) (Wales) Order 2006
https://www.legislation.gov.uk/wsi/2006/249/contents/made

But a councillor asking for indemnity is not usual - is it ?

 

"And I do wonder if it’s because of the attitude we have of senior officers to some of the councillors." - Gwynedd Council.

Cyngor Gwynedd Council's Cabinet Meeting took place on the 12th October. The autism plan was not passed and implemented as the Ombudsman for Wales was expecting - it was not even mentioned. 

Moving on - the Cabinet meeting included discussion on the Corporate Complaints Report. It appears that this complaints process, like the Social Service complaints procedures, is undergoing much change too. The Ombudsman is involved with these changes BUT the problems are not just with the complaints process and procedures more how senior officer's interfere with the process...
"The meeting was not to try and influence the outcome of the report in anyway..."

 
How has the complaints process been allowed to stray so far from the original Welsh Government policies and guidelines ? The data collected from complaints against council departments is used as big data and considered so important it is protected by legislation. The data can not be trusted...

The webcast of the meeting can be found here -
https://gwynedd.public-i.tv/core/portal/webcast_interactive/606919
Copy and paste the address into your browser. The translated feed is not available for some reason.

The translated feed for the Care Scrutiny Committee meeting on Thursday, 30th September 2021 is also not working.
The link to that webcast can be found here -
https://gwynedd.public-i.tv/core/portal/webcast_interactive/603781/start_time/0

Some local Councillors have been complaining for a while now that they feel left out of the democratic process. How are the english speaking Councillors feeling when they can not even access the webcasts?

In other news this week, the council is seeking to be more inclusive amid claims of a 'democratic desert' 

Cllr Mike Stevens - “And I do wonder if it’s because of the attitude we have of senior officers to some of the councillors. It was said this morning at our meeting by a very senior councillor that she felt there was no respect from too many officers towards councillors."

More on that here - Push for more diversity of candidates in Gwynedd’s ‘democratic desert’
https://nation.cymru/news/push-for-more-diversity-of-candidates-in-gwynedds-democratic-desert

Something is very wrong within Gwynedd council...

 

 

 

 

 

 

 

Gwynedd Council - "for a local authority to behave in the way described by the ombudsman towards independent investigators is shocking"

Has the 2020/21 Children and Families Annual Complaints Handling Report circumvented Gwynedd council's Care Scrutiny Committee and any issues that councillors may have wished to raise ?

The last complaints report to go before scrutiny was in 2019 and that was not a meeting the senior complaints officer would have enjoyed. The Committee asked for more detail than usual and the officer made several references to the Ombudsman for Wales. The Ombudsman has since denied the words of the officer.

The latest report, authored by the Head of Children's SS refers back to the June, 2019 Ombudsman's report and writes -  "...recommendation asked the Department to look at the pathway within the Children’s Service in relation to Autism."

There is no pathway - that is the point.
The Ombudsman for Wales recommendation from the investigation dated June, 2019 is quite clear - 
71.The Council should (within three months) seek specialist input to develop a plan for dealing with future assessment and support requests from/for those suffering with Autism.

Under 'lessons learnt' -
"Moving forward, we have learnt an important lesson. At the first point of contact, we need to ensure that we read and understand the report and recommendations..."

The Ombudsman's report and recommendations the Head of Children and Families failed to read and understand can be found here -
http://www.lukeclements.co.uk/wp-content/uploads/2019/07/Gwynedd-CC-FINAL-REPORT-201801474.pdf

 
Another recommendation from the same Ombudsman's report was -
68. The Council should, through its Chief Executive, apologise in writing
to Mr & Mrs A (and through that letter to X for failings...).
The apology must cover the following matters:
• the delay in providing its response to their complaint.
• the officer’s apology for distress caused by his comments.
• the failure to review X’s child in need plan.
• the other failures identified above.

The 'other failures identified above' include the circumstances that led to an investigating officer feeling 'overwhelmed' and 'bullied' at a meeting which the Head of the Children's department chaired.

Evidence from the council is noted as 'disingenuous' in the Ombudsman's report that also found senior officers had indeed interfered with an 'independent' investigation. Four/five pages were deleted from the original report - these pages included criticism of officer's and departmental failings.

It must be remembered that this investigation was hampered by the council informing the investigators that one officer involved had left the council and so could not be questioned. Once the investigation had concluded the officer then rejoined the council. What of the officer's continuity of employment ?

Luke Clements is the Cerebra Professor of Law and Social Justice at the School of Law, Leeds University. In 2013 he was the Special Adviser to the Parliamentary Committee that scrutinised the draft Bill that resulted in the Care Act 2014.

He wrote an article on the case -
Hopefully the local authority in question will implement the ombudsman’s recommendations and take a long hard (and reforming look) at the organisational culture that allowed these deplorable events to occur.

This report is incredibly troubling on many levels – not least that a local authority had so clearly failed to understand its legal obligations.  What is (to an outside observer) of most concern, is the level and nature of challenge experienced by the IIO.  We are well aware of families being fearful of the consequences of complaining – fearful of retaliatory action by authorities – but for a local authority to behave in the way described by the ombudsman towards independent investigators is shocking.  Complaints’ investigators are acting on behalf of Chief Executives / council members.  For a culture to develop where such an investigator considers that she is being bullied and for the ombudsman to agree that the impression given was of a council seeking to influence the outcome of an independent review – strikes at the very heart of the review process.  Ultimately senior legal officers and council members are responsible for the organisational culture of their authority – and these officers / members should take a long hard look at this report.

The full article can be found here - http://www.lukeclements.co.uk/omg-will-it-never-end-2/ 

Something is very wrong within Gwynedd council...

 

 

 

 

Cyngor Gwynedd Council "It will be presented to the Council’s Cabinet meeting in October for final approval and implementation."

Recent correspondence from the Ombudsman for Wales with regard to Cyngor Gwynedd council and the Autism plan - that should have been implemented in 2019.

"Unfortunately, the Ombudsman and the Chief Executive have not yet been able to find a mutually convenient date to have the meeting I referred to in my last update to you at the end of June. This meeting will be taken forward as soon as it can practically be arranged, regardless of what I say below 

I am pleased to confirm that further progress has been made by the Council and that the finalised version of the draft plan was agreed by the project board that has met since I last wrote to you. It will be presented to the Council’s Cabinet meeting in October for final approval and implementation."

It has been a busy time for the Ombudsman during the pandemic and with the new CEO still finding his feet the delay is understandable. But has he forgotten arranging a meeting with the present Director of SS to discuss these same issues - two years ago !!?? That meeting arranged weeks in advance was cancelled by the council one hour before due.

But with no fanfare from the council and much teeth pulling, the Ombudsman appears certain that the Autism plan will be finally approved and implemented in October. We shall see...

But what of the other cases where Gwynedd council have not complied with the recommendations of Welsh Government agencies ?

This may prove difficult as the Ombudsman's office has signed off some compliance issues without checking the veracity of the departments evidence or really understanding the issues involved to the obvious benefit of Gwynedd and how many other councils ?

After a recent review the Ombudsman has now changed the process of ensuring compliance with his recommendations are met. The old system of the officer's chasing up on compliance arising from their own investigations did not work well for some reason. Will Care Inspectorate Wales be undertaking a similiar review ?

This will effect all Welsh councils but too late for many people who have brought complaints with the Ombudsman in the past and also those not realising that 'recommendations for improvement' can be downgraded with a 'variance' discussed behind closed doors months after the investigation has finished.

Something is very wrong within Gwynedd council...

 

Gwynedd Care Scrutiny Discuss Report Into Embargo On Care Homes.

Link to the Cyngor Gwynedd Care Scrutiny Committee meeting in which the embargo on Care Homes in the County is discussed.

One or two Councillors appear visibly shaken during the meeting.
The translated version is not working for some reason.

 https://gwynedd.public-i.tv/core/portal/webcast_interactive/603781
Copy and paste the link to your browser.

The report also mentions the Winterborne View scandal from a decade ago. More on the institutional abuse of vulnerable people in a care setting here - 

5 Gwynedd Care Homes Placed Under 'Escalating Concerns Procedure'.

Cyngor Gwynedd Council have published a report that went before the Care Scrutiny Committee on the 30th, Sept, 2021 entitled - The Quality Assurance Service within the Safeguarding Unit.  

The purpose of this report is to offer an overview of the work of the Quality Assurance Unit within the Adults, Health and Well-being Department of Gwynedd Council. It is intended to focus on the demand and the impact of the work in the context of providing care services for vulnerable residents in the County.

Towards the end of 2020, several safeguarding reports were received claiming that suitable care was not being provided within five homes in the County. In response to this, face-to-face monitoring was undertaken and three care homes and two nursing homes within the county were placed under the Escalating Concerns procedure.

Owing to the monitoring work, an embargo on new placements was imposed on the five homes, and two now have a conditional embargo in terms of the number of new residents who may be admitted.

If any provision under-performs and that an embargo on admissions or placements is in place, it has a significant impact on the area teams in terms of their ability to place or use that service. It also has a significant effect on the individuals and their families as it is not always possible to place people within their preferred area or receive a specific service in their community in a timely manner.

The report states that one nursing home and two care homes have closed in Gwynedd over the past two years and concludes with mentioning the Magaret Flynn Review (2012) and the Winterbourne View Hospital scandal - twice. Why reference institutional abuse of those with autism and learning difficulties in a care setting from a decade ago ?

The full report can be found here - https://democracy.gwynedd.llyw.cymru//documents/s31392/Adroddiad%20Saesneg%20Sicrwydd%20Ansawdd%20-%20Pwyllgor%20Craffu%2030%2009%202021.pdf

The report makes for uncomfortable reading - but these issues have been known for years.
It also makes no mention of serious incidents such as - 
"Care 'failings' before man choked to death on toast"
https://www.bbc.co.uk/news/uk-wales-51388454

From the BBC article - "The report said there was no documentation relating to the awarding of the care contract to Cartrefi Cymru or any specific terms relating to Mr N's care needs and the responsibilities of parties involved in his care.
It was also found there was no documentation to demonstrate the council, as lead commissioner, had monitored the delivery of care to Mr N. "

No documents. No monitoring of publicly funded care delivery. No social worker. No care.

So what is happening within the care homes for those with Dementia ?

"What inspectors found at Gwynedd care home featured in undercover exposé"
The Pines in Criccieth was featured on S4C's Byd a Bedwar
https://www.dailypost.co.uk/news/north-wales-news/what-inspectors-found-gwynedd-care-15843830

What of Adults with Autism in care ?

"69. - In my view, these failings not only caused Mr A a significant injustice but also impacted upon Article 8 of his Human Rights. However, I have decided that the finding I have made of maladministration is so clear and so serious that to consider the human rights issues further would add little value to my analysis or to the outcome.I have therefore decided to say no more about that."

The full Ombudsman's report can be found here - 
http://www.lukeclements.co.uk/wp-content/uploads/2018/08/Ombudsman-Gwynedd-Council-report-201700388.pdf

Recommendations from this report included -
81 (f) Reviews its process on monitoring commissioned services for adults.
The council agreed to complete this work by January, 2019...

Will the Children's department be producing such a report ?
What happened in the case of the vulnerable 15 year old, living in a caravan during his placement at a care setting in Gwynedd ?

"Schoolboy 'wrapped in cling film and gagged by children's home staff'
https://www.itv.com/news/wales/2020-01-29/schoolboy-wrapped-in-cling-film-and-gagged-by-children-s-home-staff-says-hearing

Something is very wrong within Gwynedd council.

 

 

 

Cyngor Gwynedd Council - Nuance, Slippage And Non Compliance.

In 2019, the CEO of Cyngor Gwynedd, stated to Councillors that all the Ombudsman for Wales recommendations had been met 'bar a nuance'. This was not correct.

Five Ombudsman for Wales reports into Gwynedd Social Services departments over four years - with major recommendations of the Ombudsman ignored.  At this very moment a  piece of work is being prepared by the Adults department to present to the Ombudsman in the hope it will finally achieve compliance already overdue way before the pandemic. The author, Manon Trapp, was recently warned by the departing CEO that further 'slippage' will not be tolerated by the Ombudsman - so that will be an interesting document...if the council ever release it. Sshh...

This past year has seen a marked increase in complaints against the SS departments.
The present Director gives the reason for the increase as the result of a 'new' system of recording any expessions of dissatisfaction as a complaint. For several years, the departments recorded some complaints as enquiries only which would have affected the data on behaviours, performance and trends.

But, earlier this year, the Director herself downgraded a complaint to an enquiry so this makes no sense. The complaint concerned the actions of officer's that according to the senior safeguarding officer went against their very ethos - so maybe it does. Sshh...

Is Dafydd Gibbard, the new CEO, aware of the issues that the Ombudsman has uncovered over the last few years ? Of course, he is - the CEO has been with Gwynedd council since 2003 and would have heard all the stories. Nick Bennett has made quite plain his 'outrage' at the last incumbent and may already have been in contact with Mr Gibbard to ensure the new boss is aware of what is expected of him and the senior officer's. So much going on behind closed doors...

The SS department recently turned down a request for a copy of the Review of Autism Services, by Hugh Morgan, OBE, commissioned after a recommendation from an earlier Ombudsman's report - that was initially ignored. The complainants informal request was treated as a Freedom Of Information request by the Director and after the regulatory 20 days had passed the request was refused. After an Internal Review the Monitoring Officer overturned the SS decision and the report was finally released - though it is named the Derwen report for some reason. How confusing....Don't mention the A word. Sshh...

Think on that. A Monitoring Officer overturning the wishes of his own council's Director of Social Services. There has also been a recent change to the council's Constitution asked for by the Monitoring Officer that distances himself from the SS departments. What is going on...?
There appears to have been no proper scrutiny of council operations since before the pandemic and so much goes on behind the scenes unminuted and undocumented but this is not usual.

There has been a shuffling of positions within the Care Scrutiny committee too - a new Chair has been appointed. Dewi Roberts, who attempted to challenge the SS departments during his tenure has been replaced by the man he replaced, Eryl Jones-Williams - who did not. The Chair is the most important position on any committee and controls what will appear on the agenda - usually discussed and formulated at a pre-meeting with senior officers that is not open to the public and no minutes are taken.

Where is the voice of the Cabinet Members in all this ? Why the silence ?
£35,000 per annum plus expenses plus pension...comes with legal duties and responsibilities. Doesn't it? 

Care Inspectorate Wales ?
We do not investigate individual complaints.
Still..?

And what of another Ombudsman's investigation and the findings from 2018 -

"69. - In my view, these failings not only caused Mr A a significant injustice but also impacted upon Article 8 of his Human Rights.

 However, I have decided that the finding I have made of maladministration is so clear and so serious that to consider the human rights issues further would add little value to my analysis or to the outcome.I have therefore decided to say no more about that."

The recommendations ordered by the Ombudsman in this case were also not fully complied with.
Lessons learnt ?

Something is very wrong within Gwynedd council.

 

Gwynedd Council “Children’s services have not yet secured all of the improvements necessary to provide assurance or confidence in delivery of social care services" From 2011

The previous post highlighted critical reports into Cyngor Gwynedd social services department from 2001 through to 2008 undertaken by Wales Audit Office and the Care Inspectorate Wales. 

There were many promises for improvement -
The council’s strategic director of social services, Dafydd P Lewis, said that since the joint review was completed in 2007, a great deal of time and effort had been invested in modernising the sector... and that councillors and staff in key positions have expressed a determination to achieve the change now required means that we are confident that we can deliver the necessary changes quickly and efficiently," 

Council leader Dyfed Edwards said: "This report confirms that the ‘traditional’ Gwynedd way of delivering social services is no longer an acceptable option and that we must modernise these services as a matter of urgency."

Strong words from the then Director of Gwynedd SS departments and council leader - so did things get better ?

A 2010/11 Care Inspectorate Wales report highlighted 42 areas in which Gwynedd social services needed to improve. In some areas the department’s results have put it amongst the worst performing councils in Wales.

From a Daily Post article by Dion Jones 00:00, 1 DEC 2011 Updated 00:58, 19 APR 2013

https://www.dailypost.co.uk/news/local-news/gwynedd-council-social-services-criticised-2674423

 

Gwynedd Council social services criticised in report

 

THE county’s social services department has failed to meet a number of statutory requirements in the field of child protection, according to a damning report.

The social services watchdog for Wales said it does not yet have the “confidence” in Gwynedd Council’s delivery of some children’s services.

The 2010/11 annual report by the Care and Social Services Inspectorate Wales has outlined a staggering 42 areas across the board in which social services need to improve – compared to just 20 areas where the department is praised.

In some areas the department’s results have put it amongst the worst performing councils in Wales.

But the head of the social services in Gwynedd said it has already adopted an improvement programme and that progress has been made in the six months since the inspection period.

Among the most hard hitting statistics in the report were:

Only 63% of service users had a review of their care plan – one of the lowest proportions in Wales

36% of all initial assessments on children were carried out by social workers when the child wasn’t even there. This meant that almost 500 children were not seen as part of their initial assessment.

Only 47% of initial assessments were carried out within seven days (the national standard).

A total of 90 people experienced delays in being discharged from hospital – significantly higher than other authorities in North Wales.

An entry in the report reads: “Children’s services have not yet secured all of the improvements necessary to provide assurance or confidence in delivery of social care services.

“A number of improvement priorities and statutory requirements have not been met.”

However, the report also praised some aspects of the department, such as the “well run” fostering service which was deemed to be providing “good quality and nurturing care for children and young people”.

Gwen Carrington, Gwynedd Council’s head of social services said: “The council is committed to continuing to improve social services so that we can provide modern and effective support for vulnerable people.

“In their annual report for the period from April 2010 to March 2011, the CSSIW note that Gwynedd Council’s social services has an understanding of its strengths and the fields where improvements needed.

“The council is already implementing an improvement programme.

“For example, we have already adopted a residential and nursing strategy to tackle the over-dependency on traditional residential care.

“The CSSIW notes that the evidence shows the council is making progress in key areas and they have confirmed that no inspection will be undertaken in Gwynedd in 2011-2012.

“In addition, there has been substantial progress in the six month period since the period of the report.”

https://www.dailypost.co.uk/news/local-news/gwynedd-council-social-services-criticised-2674423

So a critical report from 2001 was ignored with no improvements made and the same in 2008.

Remember the then Director's words from 2008 -  'a great deal of time and effort had been invested in modernising the sector...and that councillors and staff in key positions have expressed a determination to achieve the change now required means that we are confident that we can deliver the necessary changes quickly and efficiently.'

Obviously not...

But, this time a different Director of SS has been appointed to step forward and promise  to 'provide modern and effective support for vulnerable people' that senior officer's had promised in 2001 and again in 2008 and now 2011. Gwen Carrington states “The council is already implementing an improvement programme."

The same thing over and over and over....

Below is a link to the Director of SS, Annual Report for the year 2010/2011 - 
https://democracy.gwynedd.llyw.cymru/Data/Dwyfor%20Area%20Committee/20120326/Agenda/11_02_Appendix.pdf

The Director of Social Service departments Annual Report is an important piece of work and the data is so valued by national governments to plan future services it is protected by legislation. Whilst the critical CIW and other agency reports and recommendations are ignored and left on the shelf to gather dust, social service reports are used to inform, build on success, identify areas for improvement and be aware of any 'trends' and 'patterns' that emerge....

The Director writes -
"Since our services were criticised in the Joint Review (external joint-review of social services in 2008 undertaken by the CSSIW and WAO), we have been busy laying foundations and strengthening arrangements. This year, we have evidence of that success and the inspectors have acknowledged our success in 2010."

Whilst the CSSIW (Care Inspectorate Wales) writes -
“Children’s services have not yet secured all of the improvements necessary to provide assurance or confidence in delivery of social care services."