Wednesday, 28 June 2017

A Missing Letter, An MP And A Support Team(!). Gwynedd.

And a quick recap....

A stage 2 complaint from 2010 showing serious failings in the Children and Families Department at Cyngor Gwynedd was upheld by Independent Investigators.

From 2014, meetings and decisions made concerning a child's future were being held behind closed doors by managers and a social worker without the knowledge of the parents or professionals involved in the case.
Worse was the fact that a social worker and other professionals were being ignored....as they did not feel the child's needs were being met,

A social worker who acted without thought for the code of ethics that he has agreed to uphold.
Or worse - a social worker who has been instructed by managers to behave so....inappropriately and against the interests of a vulnerable child - the client.
The jury is still out.

A failure of the children and families department to deliver the services granted by Gwynedd social services and when they finally appeared - after having their arm twisted by a solicitor - were shockingly bad.

So bad that a complaint was raised and which Aled Gibbard closed  - against statutory policy - and also without informing anyone !?!?

Kenealy Jones - you said a search was made for the letter to Mr Gibbard he claims he never received. Did you look in the bins ?

I have sighted your email to your colleague, Aled, voicing your concern about where this case could go.

The service(!) provided involved the support worker - yes him of the grunts and no feedback - leaving the client alone in a car when he attended to his own bits and pieces.
You did read the risk assessment, Iolo - yes ?
Is it council policy to leave clients alone when in their care ?

All of this even before I asked the #Plaid_Cymru MP, Liz Saville Roberts for support.
Liz, who shook my hand, looked me in the eye and said "vote for me... and contact me if you ever need help".

MP's tut - some of them will say anything to get your vote.

















2 comments:

truman why said...

i dont know why this post came up in my research but is interesting. "So bad that a complaint was raised and which Aled Gibbard closed - against statutory policy - and also without informing anyone !?!?" what happened with the complaint. i ama aware that gwynedd council have ignored multiple complaints including against Marion parry hughes and dafydd paul. Is it simply standard operating procedure?

ray said...

Yes - Aled Gibbard had responded to an initial complaint by letter and the complainant wrote back and handed in their response to him to Siop Gwynedd in Caernarfon. Staff insisted that it be put in the secure internal mail letterbox in the office. Gibbard later claimed he never received the letter.

Other complaints have been made to the Children's SS which were handled by Dafydd Paul in his role as senior complaints manager for the department.
It is fair to say that these complaints were not handled correctly by Paul as they went on to Nick Bennett, then Ombudsman for Wales, who upheld most points of complaint. Bennett also recommended that staff undergo retraining in the complaints procedures. It is not known if this retraining took place.