Gwynedd Department Head Finally Responds To AM.

The Assembly Member for Arfon, Sian Gwenllian, emailed me on the 5th July and sent me a copy of the long overdue response from Marian Parry Hughes, Head of Children and Families at Gwynedd Council.

See my post of the 4th July for more detail -

 https://gwyneddsfailingcouncil.blogspot.co.uk/2017/07/arfon-am-ignored-by-gwynedd-head-of.html 

Mrs Hughes begins by apologising for not responding to the AM and states  -

"It certainly wasn't deliberate on my part."

So what was the reason for ignoring the AM for three months then ?

Mrs Hughes goes on to explain that Sharron Carter, Senior Operational Manager, had responded to the solicitor by letter and answered all relevant questions - in March.

The solicitor - after searching their files - state they have not received a letter from Sharron Williams Carter, from the date in question.

And if they had I would not have asked the AM - in April - for help in getting a response now - would I ?

I include a link to my post where Cyngor Gwynedd lost another important letter - one that had been placed in their secure letterbox in the Caernarfon office addressed to Aled Gibbard.

https://gwyneddsfailingcouncil.blogspot.co.uk/2017/05/gwynedd-councils-secure-letterbox-not.html

How many letters do Gwynedd Council lose every year ? 
 

Sian, I am very grateful for your help in eliciting a response, finally, from the Department Head.

I am also very concerned that you were ignored by a council employee for three months.

Arfon AM Ignored By Gwynedd Head Of Department.

I had an email from the office of Sian Gwenllian, Assembly Member for Arfon, this morning.

Marian Parry Hughes, Head of Children and Supporting Families at Cyngor Gwynedd has still not replied to the AM's letter sent in April.

How is it that a council employee can refuse to acknowledge and reply to a democratically elected Assembly Member for Wales ?

 http://gov.wales/topics/health/socialcare/act/?lang=en

Where is the accountability ?

How many other local and national politicians are ignored when they raise issues on behalf of their constituents ?

Or is it just in Gwynedd and Anglesey ?


 

A Missing Letter, An MP And A Support Team(!). Gwynedd.

And a quick recap....

A stage 2 complaint from 2010 showing serious failings in the Children and Families Department at Cyngor Gwynedd was upheld by Independent Investigators.

From 2014, meetings and decisions made concerning a child's future were being held behind closed doors by managers and a social worker without the knowledge of the parents or professionals involved in the case.
Worse was the fact that a social worker and other professionals were being ignored....as they did not feel the child's needs were being met,

A social worker who acted without thought for the code of ethics that he has agreed to uphold.
Or worse - a social worker who has been instructed by managers to behave so....inappropriately and against the interests of a vulnerable child - the client.
The jury is still out.

A failure of the children and families department to deliver the services granted by Gwynedd social services and when they finally appeared - after having their arm twisted by a solicitor - were shockingly bad.

So bad that a complaint was raised and which Aled Gibbard closed  - against statutory policy - and also without informing anyone !?!?

Kenealy Jones - you said a search was made for the letter to Mr Gibbard he claims he never received. Did you look in the bins ?

I have sighted your email to your colleague, Aled, voicing your concern about where this case could go.

The service(!) provided involved the support worker - yes him of the grunts and no feedback - leaving the client alone in a car when he attended to his own bits and pieces.
You did read the risk assessment, Iolo - yes ?
Is it council policy to leave clients alone when in their care ?

All of this even before I asked the #Plaid_Cymru MP, Liz Saville Roberts for support.
Liz, who shook my hand, looked me in the eye and said "vote for me... and contact me if you ever need help".

MP's tut - some of them will say anything to get your vote.