Re-Post From Last Year - Groundhog Day At Gwynedd Council.

A re-blog from 9 months ago - To be honest even I didn't think that the Council could/would act as badly as they have...but they have...

Where is the Independent Investigator's Report ?

"Last night, I listened to advice and raised a complaint against Gwynedd council.

I have no faith that the council will treat it fairly or even according to law after the debacle of last year..

Still - the official complaint has been lodged and I await a response from the customer care team at Gwynedd Council - (customer care lol such a misnomer in this area)

What have I learnt from my past experiences with Cyngor Gwynedd council ?

That I may be setting myself up for more false lighting, manipulation and bad behaviour by the public employees at a Plaid Cymru controlled council.

We shall see."
 
Gwynedd Council Fail.: Groundhog Day At Gwynedd Council.:

Complaint Against Gwynedd Council - 6 Of 6.

The customer care and complaints department at Cyngor Gwynedd council continue to remain silent in regard to our complaint first raised in May, last year on the advice of the Ombudsman for Wales.

So this is the sixth and final point of our Stage 2 complaint  -

Despite repeated requests, (complainants) have never been offered a carers assessment by social services.

And our desired outcome -

The complainants seek a Carers Assessment to be undertaken and completed by Gwynedd County Council.

I am reminded that we had to ask Sian Gwenllian, #Plaid_Cymru AM for Arfon for help in getting the Children and Family department to respond to our request for a carer's assessment, last year.
It took Marian Parry Hughes, Department Head of Children and Family services three months to respond to the AM....

"...we had responded to the family's lawyer, by letter from Sharron Carter, Senior Operational Manager, dated March 27th setting out the reasons for not offering a carer's assessment to (Mother)"

The solicitor states this letter was never received.
More detail on this from an earlier post -  https://gwyneddsfailingcouncil.blogspot.co.uk/2017/07/gwynedd-department-head-finally.html

This child has a diagnosis of Autism, PDA and the council itself has made reference to the childs 'complex needs'.

Marian Parry Hughes goes on -

"This response was sent following consultation with our legal department. Consideration was given to the Social Services and Well-being (Wales) Act 2014 and the Equality Act 2000 when considering our response...

 ...(childs) needs does not make him eligible to receive a care and support plan, and (...) did not reach the cirteria to be considered as a disabled child/young person under the Equality Act. Therefore, since the Act specifies that a carer's assessment is offered to carers of a disabled adult or child, we were not in a position to assess (mother) as a carer..."
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 Where is the Independent Report ?

 




                                   













 

                                                   

Gwynedd Department Head Finally Responds To AM.

The Assembly Member for Arfon, Sian Gwenllian, emailed me on the 5th July and sent me a copy of the long overdue response from Marian Parry Hughes, Head of Children and Families at Gwynedd Council.

See my post of the 4th July for more detail -

 https://gwyneddsfailingcouncil.blogspot.co.uk/2017/07/arfon-am-ignored-by-gwynedd-head-of.html 

Mrs Hughes begins by apologising for not responding to the AM and states  -

"It certainly wasn't deliberate on my part."

So what was the reason for ignoring the AM for three months then ?

Mrs Hughes goes on to explain that Sharron Carter, Senior Operational Manager, had responded to the solicitor by letter and answered all relevant questions - in March.

The solicitor - after searching their files - state they have not received a letter from Sharron Williams Carter, from the date in question.

And if they had I would not have asked the AM - in April - for help in getting a response now - would I ?

I include a link to my post where Cyngor Gwynedd lost another important letter - one that had been placed in their secure letterbox in the Caernarfon office addressed to Aled Gibbard.

https://gwyneddsfailingcouncil.blogspot.co.uk/2017/05/gwynedd-councils-secure-letterbox-not.html

How many letters do Gwynedd Council lose every year ? 
 

Sian, I am very grateful for your help in eliciting a response, finally, from the Department Head.

I am also very concerned that you were ignored by a council employee for three months.