The customer care and complaints department at Cyngor Gwynedd council continue to remain silent in regard to our complaint first raised in May, last year on the advice of the Ombudsman for Wales.
So this is the sixth and final point of our Stage 2 complaint -
Despite repeated requests, (complainants) have never been offered a carers assessment by social services.
And our desired outcome -
The complainants seek a Carers Assessment to be undertaken and completed by Gwynedd County Council.
I am reminded that we had to ask Sian Gwenllian, #Plaid_Cymru AM for Arfon for help in getting the Children and Family department to respond to our request for a carer's assessment, last year.
It took Marian Parry Hughes, Department Head of Children and Family services three months to respond to the AM....
"...we had responded to the family's lawyer, by letter from Sharron Carter, Senior Operational Manager, dated March 27th setting out the reasons for not offering a carer's assessment to (Mother)"
The solicitor states this letter was never received.
More detail on this from an earlier post - https://gwyneddsfailingcouncil.blogspot.co.uk/2017/07/gwynedd-department-head-finally.html
This child has a diagnosis of Autism, PDA and the council itself has made reference to the childs 'complex needs'.
Marian Parry Hughes goes on -
"This response was sent following consultation with our legal department. Consideration was given to the Social Services and Well-being (Wales) Act 2014 and the Equality Act 2000 when considering our response...
...(childs) needs does not make him eligible to receive a care and support plan, and (...) did not reach the cirteria to be considered as a disabled child/young person under the Equality Act. Therefore, since the Act specifies that a carer's assessment is offered to carers of a disabled adult or child, we were not in a position to assess (mother) as a carer..."
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Where is the Independent Report ?
