Gwynedd Council - Clarity Or Cover Up ?

So what has become of the complaint against Cyngor Gwynedd Council Children and Family  Department first raised on the 25th May ?

The report by an Independent Investigator was completed and handed to Gwynedd council on the 30th October.

Gwynedd council are refusing to say if our complaint was successful and are also refusing us sight of the completed report.

Gwynedd council have also informed me there will be a further delay while they attempt to sanitise revise redact clarify some aspects of the 'independent' report before we are allowed a copy.

If our complaint had failed the council would have informed us of this by now so I can only assume that the complaint was upheld - for the time being at least !

More - https://gwyneddsfailingcouncil.blogspot.co.uk/






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Shout Out In #Gwynedd

The stage 2 complaint first raised against Cyngor Gwynedd Council, in May, is nearly complete and to be published by October, 2017.

The Ombudsman for Wales has also started their separate investigation into Gwynedd Children and Family Support (!) team for issues arising from 2010.

I have encountered some truly unprofessional and appalling behaviour - from support services through social worker(s) to managers and even a head of department not to mention the misnamed customer care team.

And I wonder...this must have happened to other people in Gwynedd ?

For the next period of time many eyes will be on the Gwynedd Social Services Children and Family Support (!) department but the remit for scrutiny is only for this families case.

So I ask if you feel that you have been let down by Gwynedd council social services in the past, come forward and tell your story now.

To those good service workers in the department and elsewhere in the council - who know of poor management, unprofessional behaviour , bullying, bad practice etc - now is the time to speak out and help change Gwynedd's failing council.


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Cyngor Gwynedd Council - Smoke and Mirrors.

I have just come across this report authored by Marian Parry Hughes and dated the 18th July, 2017.

It is the annual report on the handling of complaints by the Children and Family Support Department of Gwynedd Council for 2016/17.

https://democracy.cyngor.gwynedd.gov.uk/documents/s13016/Item%206%20-%20Appendix%203%20-%20Report%20on%20the%20Councils%20Complaints%20and%20Service.pdf

Unlike the report last year authored by Margaret Kenealy Jones, this report has not been used to revise history nor used as a vehicle to whitewash unprofessional behaviour and systemic failings within the children's department of Cyngor Gwynedd and this is to be welcomed.

Saying that the report does appear to have some glaring ommissions and anoma-lies -

"Over the years, the Customer Care Officer have successfully managed to establish close working links with the teams, managers and the legal section as a means of discussing and resolving issues. This is reflected in the low number of complaints reaching Stage 2 of the Complaints Procedure.

It is fair to say that there has been a clear trend over the past 3 years, that theChildren and Family Support Department have not had a complaint escalate toStage 2. This is down to the professionalism the Team Managers and SeniorManagers show when dealing with complainants; they understand theimportance of a local resolution and by discussing directly with the complainant they are able to address matters as soon as possible..."


Er...but Mrs Hughes there is a stage 2 complaint ongoing against Children and Family Support Department raised on the 25th May and due for completion any day now. Why has the complaint not been included in your report figures ?
I notice the Adult services acknowledge there is an ongoing stage 2 investigation and though not completed is included in their figures.

Marian Parry Hughes also crows that the department have had no complaint escalate to stage 2 over the past three years.

But that is down to one senior manager, Aled Gibbard, closing a complaint - without informing the complainant and your department refusing to escalate another complaint to the second stage, hence the intervention of the Ombudsman.

And knowing that to then go on and write -

"In comparison with other Local Authorities in North Wales, it is understood that Gwynedd have been successful in managing complaints at Stage 1 whereas other Local Authorities have a higher proportion of complaints progress to Stage 2".

and diss the conduct of other LA's in Wales is...distasteful to say the least.

Cyngor Gwynedd Data Breach.

Preparing  paperwork for the meeting with the independent invesigators dealing with my stage 2 complaint against Gwynedd council, I was astonished by the council's use of a black marker to censor comments made by managers to other agencies involved with the family.

The investigators were more shocked than I and told me there was no need or reason for council staff to censor and it should not have happened.

Then I discovered Gwynedd council had also sent me the personal information of another person.

Oh dear.