The Problem Is Systemic...PSOW - Cyngor Gwynedd Council.

The Ombudsman for Wales investigation(s) into cyngor Gwynedd social services has changed nothing but revealed much -  the legal process to challenge a council's behaviour and its social care policies is broken...

The optics after years of dealing with these officers are that there is no such thing as an independent anything in Gwynedd. The investigators are employed by the SS senior complaints manager - who is also the senior safeguarding and quality officer. The two roles are not compatible and could be considered bad practice...

Some investigators are not as 'independent' as they should be - one is perceived as acting against one complainant and sabotaging her own investigation by not wishing to interview a witness and producing an unacceptable 'remit' for investigation. Shameful...

Social workers, tasked by their managers to fake assessments on disabled children. 'We are here to help''' They are most definitely not...

It is not just the ignorance of law and policies and procedures that has been revealed. It is the culture of cover up and pushback when challenged. Council officers have presented evidence to official investigations that is false and misleading, complainants have been smeared and the councillors lied to.

Then there are the official reports written by the officers in the course of their duties...

Concerns to the integrity of these reports and the issue of data manipulation have been raised but shut down by the same officers who write the reports. One wonders if they were still presented to the Sir Hugh Morgan review as accurate? Then again it is the only data they have...

The Ombudsman wrote to express its own frustrations with officers (more than once) and bemoaned that its  recommendations are not legally binding merely a 'gentleman's agreement'. So they lied to you, too...?

The same regulator who has literally had a front row seat into the disingenuous nature of these officers - over many years - seemed genuinly upset when officers yanked its chain, too. The PSOW was warned...

A CEO renaging on agreements after long and costly investigations is contemptible...
Why the Ombudsman did not instigate further action after the behaviour of the senior officers is not clearly understood as this could amount to risk to the council and a matter for the council's insurers.

When one department can persuade another department's manager to investigate an issue (that had already been been investigated and upheld) and produce a report in spite of the evidence the problem is systemic...

Whilst evidence of this did not make the Ombudsman's 'remit' to investigate, the Ombudsman was clearly unimpressed with the SS department's complaint officers and ordered retraining in their statutory duties.

So the same people responsible for the culture are now tasked with changing the culture.
How's that going...?

 

 

 

 

 

 

 

 

 

 

 

 

 

Cyngor Gwynedd Council - 'it would frighten you how few members of staff undertake these trainings..'

Cyngor Gwynedd council's Care Scrutiny Committee meeting held on the 25th November, 2021 was interesting on so many levels....

All councillors on the committee bar two, were emailed calling out the Autism plan as a cut and paste of Hugh Morgan's, review summary and recommendations. Only one response was received and 6 councillors excused themselves on the day as not able to attend the virtual meeting. Gwynedd council's 'public' webcast does not include the start of the meeting where those apologies were given.
The webcast of the meeting can be found here -
https://gwynedd.public-i.tv/core/portal/webcast_interactive/621168

Moving on, the Cabinet Member for Children and Families, Dilwyn Morgan, talks about the difficult times during the pandemic but sees the autism plan produced during these times with 'pride'. He also mentions the importance of listening to young people and their families...

The councillor appears to have forgotten that in 2018, he, along with the children's senior complaints manager, refused point blank to discuss an investigation into this case with the Care Scrutiny Committee. Has he also forgotten the email exchanges he had with a family who raised issues of bad behaviour by officers where he stated in relation to the first Ombudsman's investigation that the council has 'accepted and acted upon his recommendations' ?
This was not correct...

It is also a matter of concern that issues were raised with the Cabinet member regarding the accuracy of annual SS complaints handling reports written by the children's department. A SAR has revealed that the Cabinet Member did indeed discuss the matter - not with the council's democratic services as one may expect but with the senior complaints manager for children and families.  The conversation does mention that a corporate complaint could have been made, but the email exchange has been so heavily redacted by Gwynedd's Information Manager that the remainder of the conversation is unreadable.

Regardless, the Cabinet Member did not pass on that information...Sshh...

During the webcast, Dilwyn Morgan attempts to blame the system for the deficiencies highlighted by the various investigations and implies that he and the officer's will 'sort it out'.
The same people who ignored their responsibilities under the Autism SAP, the Equality Act 2010, the SSWB (Wales) Act 2014, NICE guidelines, code of ethics et al and ignored the SS complaints procedure (in order to squash complaints)...will now sort it out. Right oh...

Regarding the training of members and staff, the Cabinet member states - "it would frighten you how few members of staff undertake these trainings..."

Imagine what it is like for people on the receiving end of these untrained staff - from a Head of Services that does not know what the Equality Act,2010 is to a Gwynedd social worker who 'suggested' parents setting up an autistic child up to 'fail' re safeguarding  - "I can't help him otherwise..."

He also states that the situation is more difficult and far worse in other counties of Wales. Which counties are those, Mr Morgan and have you raised concerns ?

And where was the voice of the Cabinet Member for Adults, Dafydd Meurig ? Still sitting on an Ombudsman's report where an autistic young man was left to rot in bed when his commissioned hours were taken from him and the staff used elsewhere in the home to cover for its own staff shortages...

Something is so very wrong within Gwynedd council...