Cyngor Gwynedd Council - When Is Compliance Compliance ?

On the 23rd, December, 2021 the Ombudsman for Wales wrote regarding Cyngor Gwynedd council's compliance - or rather non compliance - with recommendations from a 2019 investigation into the children's SS department.

"In relation to compliance I had also chased the Council in the interim for confirmation as to the outcome of the Cabinet meeting on 30 November (having not had any update). I received its response yesterday morning. I have also today been able to see the minutes of that Cabinet meeting on its website and confirmation that the plan was approved. Having considered the question of compliance, we are content that the Council has met this as a varied implementation from the strict wording of the recommendation as set out.

Think on that - the Ombudsman had to chase the council for confirmation and then checked the minutes of the meeting to confirm the council's confirmation..Lessons learnt?

But what is this 'varied implementation from the strict wording'?

 

On October 22, 2020, the Ombudsman shared his thoughts on what was expected of the council to meet compliance...- 

 

Mr Bennett went on -

 

The Transitional Social Worker has still not been employed.

 

Re the Derwen eligibilty criteria - Why does Hugh Morgan, OBE,  recommend a 'further (and immediate)' review? An Ombudsman's investigation from 2019 recommends - 

 

70. The Council should review its Derwen policy to ensure its criteria aligns with the Social Services and Wellbeing (Wales) Act 2014 and the Equality Act 2010’s definition of ‘disability’, and ensure staff are informed about any changes (within three months).

 

The Ombudsman has signed this off as completed. So why is the consultant calling for a further review only one year later? By this time, there should be two reviews into Derwen - where are they?

Just before Christmas, the Derwen manager, Aled Gibbard, was asked to share the autism data collected with Councillors of the Care Scrutiny Committee. Apart from a vague 1 in 100 figure he produced no local data. Why not? Why not simply collate all the data from the agencies that have been working together since 2008.

 

Hugh Morgan's review makes mention of 'ring fenced' (and non ring fenced) monies for these services over the same period. By my estimation, there is £680,000 worth of data - where is it?

 

The 'plan to be launched by April, 2021' has still not been launched.

Anyway it is not a plan - it is simply a copy and paste presented by the contact officer, Aled Gibbard,  of Hugh Morgan's review and recommendations . The Equality Impact Assessment also undertaken by Mr Gibbard is mostly a copy and paste of Welsh Government's Code of Practice Equalty Impact Assessment. 

 

Regardless - the Ombudsman has signed it off...

Something is very wrong within Gwynedd council...has it infected the Ombudsman's office?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cyngor Gwynedd Council's Autism Plan Is Simply A Copy And Paste Exercise...

The Ombudsman for Wales finally had his meeting with the present CEO of Cyngor Gwynedd council, Dafydd Gibbard, to discuss continuing non compliance with recommendations made in 2019 - that the past CEO had informed was complete 'bar a nuance'.

The nuance happens to be the Autism plan now heralded on the council's website as 'innovative'. It is anything but....

The 'plan' presented by the contact officer, Aled Gibbard, is simply a cut and paste of the review report summary and recommendations agreed to after the Hugh Morgan, OBE review of services in Gwynedd undertaken last year -
The plan can be found here -
https://democracy.gwynedd.llyw.cymru/mgConvert2PDF.aspx?ID=32127

Aled Gibbard is also responsible for the 'equality impact assessment report' - tacked on to the already published council agenda. It, too, is a copy and paste - this time, of the Code of Practice for Autism -
https://democracy.gwynedd.llyw.cymru/mgConvert2PDF.aspx?ID=32135

A plan is meant to inform and clarify - this does neither. Ditto the equality impact assessment report....

Senior officers gave evidence to Hugh Morgan and presumably assurances during his review of the evidence presented -
https://gwyneddsfailingcouncil.blogspot.com/2021/04/finally-gwynedd-councils-autism-report.html  

Hugh Morgan's thoughts on the council 'plan' would be interesting. The urgent recommendations from his review have still not been complied with.... 

Has Dafydd Gibbard been dodging the Ombudsman until the Derwen manager, Aled Gibbard, presented a 'plan' that they consider meets with compliance ?  By now we are guessing that Nick Bennett may have become so frustrated with the council that any piece of work masquerading as a plan will be accepted as compliance. Interesting times...

Senior officers may claim there are no financial resources but as Mr Morgan points out the money is already there. He makes mention of the ring fenced monies from 2008 until 2016 at £60,000 a year and then £40,000 (not ring fenced) from then on. By my calculations, Gwynedd council have received £680,000 of government money for support services that do not exist. Where has that money gone ?

And talking of money, Gwynedd council have once again increased the amount in 'reserves'.
This money can only have come from the council not spending on services and support.
Why is Wales Audit not raising concerns ?

Something is very wrong within Gwynedd council...

Cyngor Gwynedd Council - Nuance, Slippage And Non Compliance.

In 2019, the CEO of Cyngor Gwynedd, stated to Councillors that all the Ombudsman for Wales recommendations had been met 'bar a nuance'. This was not correct.

Five Ombudsman for Wales reports into Gwynedd Social Services departments over four years - with major recommendations of the Ombudsman ignored.  At this very moment a  piece of work is being prepared by the Adults department to present to the Ombudsman in the hope it will finally achieve compliance already overdue way before the pandemic. The author, Manon Trapp, was recently warned by the departing CEO that further 'slippage' will not be tolerated by the Ombudsman - so that will be an interesting document...if the council ever release it. Sshh...

This past year has seen a marked increase in complaints against the SS departments.
The present Director gives the reason for the increase as the result of a 'new' system of recording any expessions of dissatisfaction as a complaint. For several years, the departments recorded some complaints as enquiries only which would have affected the data on behaviours, performance and trends.

But, earlier this year, the Director herself downgraded a complaint to an enquiry so this makes no sense. The complaint concerned the actions of officer's that according to the senior safeguarding officer went against their very ethos - so maybe it does. Sshh...

Is Dafydd Gibbard, the new CEO, aware of the issues that the Ombudsman has uncovered over the last few years ? Of course, he is - the CEO has been with Gwynedd council since 2003 and would have heard all the stories. Nick Bennett has made quite plain his 'outrage' at the last incumbent and may already have been in contact with Mr Gibbard to ensure the new boss is aware of what is expected of him and the senior officer's. So much going on behind closed doors...

The SS department recently turned down a request for a copy of the Review of Autism Services, by Hugh Morgan, OBE, commissioned after a recommendation from an earlier Ombudsman's report - that was initially ignored. The complainants informal request was treated as a Freedom Of Information request by the Director and after the regulatory 20 days had passed the request was refused. After an Internal Review the Monitoring Officer overturned the SS decision and the report was finally released - though it is named the Derwen report for some reason. How confusing....Don't mention the A word. Sshh...

Think on that. A Monitoring Officer overturning the wishes of his own council's Director of Social Services. There has also been a recent change to the council's Constitution asked for by the Monitoring Officer that distances himself from the SS departments. What is going on...?
There appears to have been no proper scrutiny of council operations since before the pandemic and so much goes on behind the scenes unminuted and undocumented but this is not usual.

There has been a shuffling of positions within the Care Scrutiny committee too - a new Chair has been appointed. Dewi Roberts, who attempted to challenge the SS departments during his tenure has been replaced by the man he replaced, Eryl Jones-Williams - who did not. The Chair is the most important position on any committee and controls what will appear on the agenda - usually discussed and formulated at a pre-meeting with senior officers that is not open to the public and no minutes are taken.

Where is the voice of the Cabinet Members in all this ? Why the silence ?
£35,000 per annum plus expenses plus pension...comes with legal duties and responsibilities. Doesn't it? 

Care Inspectorate Wales ?
We do not investigate individual complaints.
Still..?

And what of another Ombudsman's investigation and the findings from 2018 -

"69. - In my view, these failings not only caused Mr A a significant injustice but also impacted upon Article 8 of his Human Rights.

 However, I have decided that the finding I have made of maladministration is so clear and so serious that to consider the human rights issues further would add little value to my analysis or to the outcome.I have therefore decided to say no more about that."

The recommendations ordered by the Ombudsman in this case were also not fully complied with.
Lessons learnt ?

Something is very wrong within Gwynedd council.

 

Finally - Gwynedd Council's Autism Report - Unredacted.

The unredacted Autism Report that the Head of Cyngor Gwynedd Children and Family's Department, Marian Parry Hughes, said would not be released unredacted.

BCUHB (West) region, Gwynedd, Mon and Conwy

Evidence and Data provided by some of the usual suspects....

AG: Alex Gibbard(Senior Operational Manager, Children’s Disabilities Services)

DL: David Lewis (Social Work Team Manager, Derwen)

NP: Non Pierce (Senior Social Worker, Derwen)

CB: Christine Burns (Practitioner Manager, North Wales Integrated Autism Service)

DP: Dafydd Paul (Senior Safeguarding and Quality officer GCCC)

LW: Lowri Williams (Customer Care Officer, Gwynedd CC)

JEH: Janw Hughes Evans (Head of Nursing Children’s Services, BCUHB)

SCW: Sharron Carter Williams (Senior Operational Manager,Children’s Services)

EH: Elliw Hughes, (Referral Team Manager, Children’s Services) 

Now renamed the 'Derwen Report' for some reason.....Dont mention the A word Sshh.

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