Re-Post From Last Year - Groundhog Day At Gwynedd Council.

A re-blog from 9 months ago - To be honest even I didn't think that the Council could/would act as badly as they have...but they have...

Where is the Independent Investigator's Report ?

"Last night, I listened to advice and raised a complaint against Gwynedd council.

I have no faith that the council will treat it fairly or even according to law after the debacle of last year..

Still - the official complaint has been lodged and I await a response from the customer care team at Gwynedd Council - (customer care lol such a misnomer in this area)

What have I learnt from my past experiences with Cyngor Gwynedd council ?

That I may be setting myself up for more false lighting, manipulation and bad behaviour by the public employees at a Plaid Cymru controlled council.

We shall see."
 
Gwynedd Council Fail.: Groundhog Day At Gwynedd Council.:

Cyngor #Gwynedd Council And It's Delayed Response.

Still no sign of the Independent Report into a Stage 2 complaint first raised with Cyngor Gwynedd council in May, last year, on the advice of the Ombudsman for Wales.

Out of frustration we emailed the Corporate Management team - see post from the 17th January - 

https://gwyneddsfailingcouncil.blogspot.co.uk/2018/01/so-we-emailed-cyngor-gwynedd-councils.html

Our questions were not answered to any satisfaction but we were told by an Executive Officer on behalf of the Director of Social Services, Morwena Edwards, that we would be receiving an update - 

"Thank you for your email and I apologise that I am unable at this point to answer your questions fully.

I understand that a meeting with the Independent Investigator has been arranged on the 30th of January. Following this meeting the Service will be in a better position to advise you on a timescale for sharing the report.

I understand your frustrations that this is taking longer than expected, however Lowri Williams will provide you with an update following the meeting on  the 30th."

As no update has been forthcoming we sent an email to the Director, Morwena Edwards, on the 6th February -

"Dear Mrs Edwards,

It has been a week since Senior Managers met with the Independent Investigator and we have not received any update as your Executive Officer promised.

So please now answer our very pertinent questions in relation to the stage 2 complaint first raised in May, last year, without delay and release the report immediately.

We remind you that the Council have had the report for 14 (fourteen) weeks now and it is coming up to 9 (nine) months since the complaint was first raised.

We are aware that two months were lost due to the accident befalling the first Investigator so 7 (seven) months in a process that by your own Statutory Policy should take 25 working days".

                                                         *****************

The Director and senior management remain silent.

Perhaps they are all taking the half term holiday early this year ?

Something is so badly wrong within Cyngor Gwynedd Council and its Social Services.

Gwynedd Council Stage 2 Complaint - 8 Months Today.

Today marks 8 (eight) calendar months since a stage 2 complaint was raised against Cyngor Gwynedd council on the advice of the Ombudsman for Wales.

Two months were lost due to the original Independent Investigator meeting with an accident and so was unable to continue.

Six months then in a process that should, according to the council's own Statutory Policy, be completed in 25 working days.

#Gwynedd council were handed the Independent Investigator's Report at the end of October.

So where is the Report ?

Snoopers Tut....

The last two days have seen some very unusual activity on my Blogspot and Wordpress accounts so I have temporarily locked them.

The software I am using indicates that only two devices are responsible for the traffic and it also indicates that the signal is being routed through either a Tor browser, VPN or both.

The data log created is huge and will take ages to sift through but it does show that one of the exit node points is in North Wales.

Now who in North Wales is so interested in going through my accounts with a fine tooth comb at this present time?

Complaint Against Gwynedd Council - 6 Of 6.

The customer care and complaints department at Cyngor Gwynedd council continue to remain silent in regard to our complaint first raised in May, last year on the advice of the Ombudsman for Wales.

So this is the sixth and final point of our Stage 2 complaint  -

Despite repeated requests, (complainants) have never been offered a carers assessment by social services.

And our desired outcome -

The complainants seek a Carers Assessment to be undertaken and completed by Gwynedd County Council.

I am reminded that we had to ask Sian Gwenllian, #Plaid_Cymru AM for Arfon for help in getting the Children and Family department to respond to our request for a carer's assessment, last year.
It took Marian Parry Hughes, Department Head of Children and Family services three months to respond to the AM....

"...we had responded to the family's lawyer, by letter from Sharron Carter, Senior Operational Manager, dated March 27th setting out the reasons for not offering a carer's assessment to (Mother)"

The solicitor states this letter was never received.
More detail on this from an earlier post -  https://gwyneddsfailingcouncil.blogspot.co.uk/2017/07/gwynedd-department-head-finally.html

This child has a diagnosis of Autism, PDA and the council itself has made reference to the childs 'complex needs'.

Marian Parry Hughes goes on -

"This response was sent following consultation with our legal department. Consideration was given to the Social Services and Well-being (Wales) Act 2014 and the Equality Act 2000 when considering our response...

 ...(childs) needs does not make him eligible to receive a care and support plan, and (...) did not reach the cirteria to be considered as a disabled child/young person under the Equality Act. Therefore, since the Act specifies that a carer's assessment is offered to carers of a disabled adult or child, we were not in a position to assess (mother) as a carer..."
                                               **************************
 Where is the Independent Report ?