Report Slams Gwynedd Social Services - From 2001 Through 2008.

Six years after the creation of the new unitary Cyngor Gwynedd council - formed to replace the local authority that failed children during the North Wales child abuse scandal - the adult SS department had concerns flagged in a 2001 review of its services.

This Daily Post article from 2008 reports on a 'damning' review of social services in Gwynedd, undertaken in 2007, showing much needed improvement had still not been implemented by the department seven years later.

https://www.dailypost.co.uk/news/local-news/report-slams-gwynedd-social-services-2809357 

15:35, 16 OCT 2008 Updated 05:01, 19 APR 2013 By Alex Hickey

GWYNEDD Council’s social services provision has been criticised in a damning report.

A joint review report conducted by Wales Audit Office and the care inspectorate for Wales (CSSIW) has uncovered a catalogue of concerns including a failure to develop modern social services to allow vulnerable people to live full and independent lives and "inconsistent" levels of care and support across the county as a whole

Reviewers were "particularly concerned" that in adult services, many improvements, planned since the last review in 2001, had not been implemented.

They also identified an "urgent need" to change the way services were delivered.

Efforts had been made since the last joint review to increase spending on social services but reviewers found that it had not been used to best effect and the council needed to focus more on making the best use of the resources available.

In one of the few plus points the report praised the hard work of social services staff, who were being let down by the system they were working under. In children’s services, the review found that more had been done to improve aspects of practice and service following concerns about performance.

The council said it was "determined" to meet the challenges laid out in the report.

CSSIW chief inspector Rob Pickford said: "The review team has judged that social services in Gwynedd are inconsistent and improvements need to be made urgently in order to bring them up to the required standard. The council has not moved in the right direction to address its shortfalls, and it now needs to clearly demonstrate that it can address an increasingly challenging agenda and develop an effective response to the concerns raised in this joint review".

Auditor General for Wales, Jeremy Colman added: "Gwynedd is failing to provide social services which consistently meet the needs of all service users and is unable to demonstrate that investment in services has been used to best effect. The council needs to focus on developing a broad range of modern services, which provide better all round value for the resources expended."

The council’s strategic director of social services, Dafydd P Lewis, said that since the joint review was completed in 2007, a great deal of time and effort had been invested in modernising the sector.

"As a council we recognise that there is an extremely challenging improvement journey ahead. The fact that the report confirms that Gwynedd provides safe services for vulnerable people, that council staff are hard-working and committed to their work, and that councillors and staff in key positions have expressed a determination to achieve the change now required means that we are confident that we can deliver the necessary changes quickly and efficiently," he added.

Council leader Dyfed Edwards said: "This report confirms that the ‘traditional’ Gwynedd way of delivering social services is no longer an acceptable option and that we must modernise these services as a matter of urgency."

 https://www.dailypost.co.uk/news/local-news/report-slams-gwynedd-social-services-2809357

Serious concerns, indeed. But all this was way back in the 80's and 90's...and 2000 through to 2008....
Things can only get better.

"No Matter What The Wish Of The Individual May Be" - Cyngor Gwynedd Council.

With regard to the previous post, the Corporate Director of Cyngor Gwynedd council SS departments, Morwena Edwards, has given her explanation of the statements made to the Care Scrutiny Committee by the CEO, Dilwyn Williams and the senior complaints manager, Dafydd Paul, in particular - bearing in mind the Ombudsman for Wales has denied instructing the council.

"The Ombudsman is correct in his replies to your queries that he did not explicitly request that Gwynedd Council contact you by telephone to offer and/or arrange these assessments."

Interesting wording - and they were anything but queries...
Morwena continues - 
"However, the Ombudsman’s office was clear that they expected us to be pro–active in response to their findings that we provide these assessments.After obtaining legal advice, our interpretation of the Ombudsman’s recommendation led us to conclude that contacting you directly to offer you and your family the comprehensive assessment of your needs referred to above was the most appropriate course of action. This action was taken in good faith as part of our sincere effort to meet the terms of the Ombudsman’s recommendation.I wish to sincerely apologise for the confusion and distress that the subsequent telephone call to you on 14/11/19 caused, and I accept that we should have taken into account that you had previously requested that communication between your family and the Council should only be conducted via email.In response to your second point above,  

I acknowledge that the quote from the transcript you provided of Mr Paul’s statement to the Care Scrutiny Committeeon 14/11/19 is what was conveyed to the Committee."

So did the senior complaints manager mislead Councillors of the Committee?

"However, I must disagree with your assertion that his statement was made deliberately to mislead the Committee in some way about how Gwynedd Council were intending to meet the Ombudsman’s recommendations contained in his report." 

But, if the Ombudsman had given the council no such instruction why did the officer spend so much time telling Councillors that he had ?
"...the Ombudsman has judged this and wants us to go no matter what the wish of the individual may be..."

"Mr Paul’s statement to the Committee is consistent with the prevailing interpretation of this specific recommendation from the Ombudsman by Gwynedd Council at that time. In order to meet the recommendation, we decided that all methods be explored in order to comprehensively assess your family’s needs."

'...consistent with the prevailing interpretation...' What. does. that. even. mean ?
Regardless - the Ombudsman has denied the words of Dafydd Paul -

"given them a further challenge, to make sure that someone goes to see the family, meet the family, ensure that they receive that assessement and that is something that we have now arranged with the adult services, to go into that situation on the Ombudsman's behalf, despite the fact that they have not expressed a wish to receive the service, our usual ethos involves intervention but only if the person invites us in and wishes for us to intervene in this way, the Ombudsman has judged this and wants us to go no matter what the wish of the individual may be, so that is now our response to that challenge provided by the Ombudsman." (translated)

Morwena Edwards continues -
"The action of being proactive in offering you and your family these assessments was seen as vital to meeting the Ombudsman’s directions, and was interpreted as being a requirement implicitly arising from that recommendation." 

There is that word 'interpretation' again. Anyway the recommendation referred to has been ignored since 2010, and again in 2017. Two social worker's were assigned to carry out that task in 2018, alongside another Ombudsman's recommendation. After completing one piece of work - badly - they did not return as they had said they would.

The Ombudsman has called the Director's thinking as 'illogical' in a past investigation. What could be said now ?

Something is seriously wrong within Gwynedd council.

 

Did Cyngor Gwynedd Council Senior Officer's Mislead A Care Scrutiny Committee ?

At a Cyngor Gwynedd council Care Scrutiny Committee meeting of November 14th, 2019, the senior Complaints manager, Dafydd Paul, told Councillors that the Ombudsman for Wales -

"given them a further challenge, to make sure that someone goes to see the family, meet the family, ensure that they receive that assessement and that is something that we have now arranged with the adult services, to go into that situation on the Ombudsman's behalf, despite the fact that they have not expressed a wish to receive the service, our usual ethos involves intervention but only if the person invites us in and wishes for us to intervene in this way, the Ombudsman has judged this and wants us to go no matter what the wish of the individual may be, so that is now our response to that challenge provided by the Ombudsman." (translated)

The assessment mentioned would have been the third assessment undertaken by the council in three years - the previous two were called out by the family as 'fake' and predetermined ie set up to fail.

Confirmation was asked from Mr Dafydd Paul, or failing that the CEO, Dilwyn Williams, himself, that what was stated to the Care Scrutiny Committee was in fact true. The officer's did not reply.

 

So the Ombudsman for Wales office was contacted. 

 

After viewing the council's webcast, one senior Investigator confirmed the words spoken by the officer's were not correct but could not speak for the Ombudsman himself.

Nick Bennett was then approached for comment - he too denied the words of the senior officer's....

Something is very wrong within Gwynedd council. 

                             

Finally - Gwynedd Council's Autism Report - Unredacted.

The unredacted Autism Report that the Head of Cyngor Gwynedd Children and Family's Department, Marian Parry Hughes, said would not be released unredacted.

BCUHB (West) region, Gwynedd, Mon and Conwy

Evidence and Data provided by some of the usual suspects....

AG: Alex Gibbard(Senior Operational Manager, Children’s Disabilities Services)

DL: David Lewis (Social Work Team Manager, Derwen)

NP: Non Pierce (Senior Social Worker, Derwen)

CB: Christine Burns (Practitioner Manager, North Wales Integrated Autism Service)

DP: Dafydd Paul (Senior Safeguarding and Quality officer GCCC)

LW: Lowri Williams (Customer Care Officer, Gwynedd CC)

JEH: Janw Hughes Evans (Head of Nursing Children’s Services, BCUHB)

SCW: Sharron Carter Williams (Senior Operational Manager,Children’s Services)

EH: Elliw Hughes, (Referral Team Manager, Children’s Services) 

Now renamed the 'Derwen Report' for some reason.....Dont mention the A word Sshh.

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