Cyngor Gwynedd Data Breach.

Preparing  paperwork for the meeting with the independent invesigators dealing with my stage 2 complaint against Gwynedd council, I was astonished by the council's use of a black marker to censor comments made by managers to other agencies involved with the family.

The investigators were more shocked than I and told me there was no need or reason for council staff to censor and it should not have happened.

Then I discovered Gwynedd council had also sent me the personal information of another person.

Oh dear.

Arfon AM Ignored By Gwynedd Head Of Department.

I had an email from the office of Sian Gwenllian, Assembly Member for Arfon, this morning.

Marian Parry Hughes, Head of Children and Supporting Families at Cyngor Gwynedd has still not replied to the AM's letter sent in April.

How is it that a council employee can refuse to acknowledge and reply to a democratically elected Assembly Member for Wales ?

 http://gov.wales/topics/health/socialcare/act/?lang=en

Where is the accountability ?

How many other local and national politicians are ignored when they raise issues on behalf of their constituents ?

Or is it just in Gwynedd and Anglesey ?


 

Cyngor Gwynedd - Problem With Management.

So where were we ?

Ah yes - I cancelled the meeting with the social worker.

The partner had become ill with the stress and nastiness of it all and my daughter had just suffered a miscarriage - all this and dealing with the light and dark side of PDA - it was a relief to use the time to calm down and think...

The social worker turned up anyway.

Lowri Williams, customer care(!) wrote later "...the Service felt that cancelling the meeting was not appropriate,"

Mr Haydon also wrote a report to his managers describing the meeting with me.

Jamie, I have seen a copy of your report and I hardly recognise your version of events.
Will the report be updated to include how you foot shuffled and spent most of our exchange staring at the floor like a scoolboy , mumbling -
"You haven't made a complaint about me, have you ?"

Will you update the report to include the fact that your managers, Melvin Panther and Sharron Williams Carter sent you to my house knowing that I had raised issues with your bad behaviour and the meeting cancelled - without informing you ?

Do you think that is "appropriate" behaviour from your managers, Jamie ?

Jamie, in your report you call me 'agitated' when I answered the door - that was a mixture of horror and anger at your presence until I realised that you had been set up.

What manager would send an employee out to visit someone who was upset and not even advise them ?
Were they hoping for confrontation ?

http://www.communitycare.co.uk/2014/09/16/violence-social-workers-just-part-job-70-incidents-investigated/

Have you raised an issue with #Unison that your managers put you in an impossible situation with little regard for your safety ?

I remember saying to you "Jamie, contact your managers. Something weird is going on."

You whispered that you have to wait for them to get in touch.

#Shocking -  from you, Jamie, and your managers.

Cyngor Gwynedd have refused my right to make an official complaint about the incident.

Gwynedd Council's Secure Letterbox - NOT.

In March 2016, a letter addressed to an Aled Gibbard (Senior Operational Manager) at Cyngor Gwynedd was hand delivered to #SiopGwynedd at the Caernarfon offices and placed in their secure letterbox.

It contained confidential and sensitive information relating to an Official Complaint and raised questions in response to a letter from Aled Gibbard dated 11th March.

Mr Gibbard, was dealing with the complaint himself, and, even though repeated reference was made to this letter, alleges the letter was never received.

Margaret Kenealy Jones, refused to acknowledge that hand delivering a letter to Cyngor Gwynedd shop in Caernarfon and physically dropping it into their secure(?) letterbox means it was delivered and... "We have conducted a search; unfortunately this has come back negative....we do not feel that failing to respond to a letter which we did not receive warrants...investigation.

How many letters to the council posted in the secure letterbox get lost each year ?

Months later, Kenealy assured me in a letter that if the letter was to be re-presented Aled Gibbard would answer the points raised.

Is that offer still available, Mrs Jones ?

Gwynedd Council Respond To My Complaint.

I have just received an email response from Cyngor Gwynedd council customer care(!) to my complaint.

The Assembly Member is still awaiting a response from the Children and Families department from over a month ago and the solicitor is still awaiting a reply from March.

Challenging Behaviour At Gwynedd Council.

I wonder if the Children and Families Department in Gwynedd ever ask themselves the question "how did we get here ?"

They have had Assembly Members for Wales, Members of Parliament, District Councillors, County Councillors, the Ombudsman for Wales all notified of systemic failures in the Department and asking questions of their behaviour.

I have been astounded at how ineffectual all these people are against council managers - whom, it appears, can behave as badly and unprofessionally as they like and there is no comeback - but that is for another post.

My involvement only began, last February, after a phone conversation between my wife and a social worker.

Remembering that - Gwynedd council need to be reminded that challenging bad behaviour does not mean people are whiny bastards - it simply means they are challenging bad behaviour.