Gwynedd Council - FOI Internal Review - 50 Working Days And Counting.

                     

In June, 2019, the Chief Executive Officer of Cyngor Gwynedd Council, Dilwyn O Williams, wrote a letter of apology for the failings found within Gwynedd Children's Social Services department. 

It was short, making no mention of the Ombudsman's findings of Gwynedd SS's interference in an 'independent' investigation, nor the behaviour by senior officers meted out to the Investigator who felt 'bullied' and 'overwhelmed' to change critical aspects of a complaint report. But he did affirm the SS department's agreement to implement the recommendations within three months that included -

The Council should (within three months) seek specialist input to develop a plan for dealing with future assessment and support requests from/for those suffering with Autism

In November, 2019, Mr Williams, declared to a Care Scrutiny Committee that all recommendations had been met, bar a nuance. Mr Williams, was then summoned to Cardiff by the Ombudsman for Wales to discuss why the recommendations had not been met.

Previous blog articles have published excerpts of emails from the Ombudsman for Wales that contradict the statements of Mr Williams and Mr Dafydd Paul to the Care Scrutiny Committee and the general public - so where are we now?

The specialist input involves a review of Autism services in Gwynedd which should have been presented to the council in March,2020. The council then told the Ombudsman that the external expert commissioned to undertake the report had failed to complete on time due to the pandemic. The Ombudsman was informed that the consultant would present the report to the council by the 30th September, 2020.

Having lost all trust in the council, a copy of this report was requested. Morwena Edwards, Director of SS, replied saying that the request had been treated as a Freedom of Information request (FOI) and the council had decided to refuse the request. So on December 3rd, 2020, an Internal Review of the FOI refusal was requested. This should by Law take 20 working days.

The 20 working days came and went with no response - then 30 days. An email was sent to the Information department asking for an update - this was ignored. A second email was sent to both the Information department and to customer care, this time asking for acknowledgment of the email - no response from either.

An email was then sent to the officer who originally dealt with the FOI request. A response was received on a Sunday explaining that the Monitoring Officer, Iwan G D Evans, was dealing with the Review and had been since December 3rd. So an email was sent to the Monitoring Officer asking for an update. This too was ignored.

As no-one had responded, the original email to Mr Evans was resent to customer care asking them to pass on the email to the Information department and the Monitoring Officer and to acknowledge receipt that the email had been received. 

A response was forthcoming this time, again from the same officer who had refused the original request. He replied that he hoped the Monitoring Officer would be in contact soon. It is now 50 working days since Mr Evans received the request for an internal review.

The Monitoring Officer has a statutory responsibility to ensure that the Council operates in a lawful manner and that it does not do anything which could amount to maladministration.
How's that going ?

Something is very wrong within Gwynedd council.

                

 

Cyngor Gwynedd Council to review vehicle policy amid 'misuse' claims.

 https://www.cambrian-news.co.uk/article.cfm?id=135014 - by Gareth Wyn Williams

Cyngor Gwynedd Council is reviewing its transport policy amid claims the authority’s vehicles have been “misused” by some members of staff driving them home and falling foul of regulations.

According to the council, staff who require vehicles are permitted to take them home if “on call” or have “stand-by” out of hours duties, by being available to support incidents such as storms or accidents.

But officers have conceded there have been “some instances” where staff have not adhered to the policy, confirming it is currently being reviewed as part of ongoing talks with unions.

The move comes after the unveiling of a banner on a busy roundabout in #Caernarfon calling for a stop on the “misuse” of vehicles. It was swiftly taken down by officers who say it had been installed without consent.

A Gwynedd Council spokesman said: “We allow staff that are participating in a recognised out of hours arrangement that requires the use of a specialist vehicle to take a council vehicle home so that they can respond to emergencies as quickly and safely as possible.

“We are aware there are some instances where staff may not have adhered to this policy, and we are working with our trade union partners to address this matter and update our policy.

“We can also confirm that the council removed a banner which was placed without consent on railings near Morrisons roundabout in Caernarfon last weekend.”

Arfon MS Sian Gwenllian has already written to the authority after concerns were raised with her, confirming she would “continue to communicate” with the council.

Cllr Aeron M Jones said he had received similar concerns from council employees.

He said: “For the council to say they’re looking into it, well, I’ve been a member for 12 years and they’ve been saying the same for all of that time.”

“I agree that any member of staff that may have to go out on call should have their council vehicle with them, but there are officers who may be on-call only over the phone and others, perhaps managers, who don’t need them at all in my view.

“The running of these vehicles cost a lot to the taxpayers of Gwynedd and it’s only right that people get value for money, especially with council tax rising every year.

“I fully support whoever placed the sign, while the correct procedure may be for staff to raise concerns with their line managers, some may be afraid of repercussions and I fully support a new whistleblowing policy.

“I don’t know who put the banner up but they have been very brave and it has shed some light on an issue that is clearly of concern.”

 https://www.cambrian-news.co.uk/article.cfm?id=135014

Betsi Cadwaladr Live Stream - Welsh to English Translation #BCUHB #Covid19 21/1/21

Why The Disparity? Public Health Wales Versus Office for National Statistics.

The three images below are screenshots taken from the Public Health Wales tableau on the 17th October, 2020. 

The first is #PHW figures which show nearly one million tests for #Covid19 have been carried out on 641,367 people in Wales and reports 1,708 deaths due to suspected Covid19.

The second is a graph showing the 'Cumulative deaths by Health Board of residence' - 

The third screenshot has been taken from a page which can be found when pressing on the ONS deaths tab (Office for National Statistics) and shows that there have been 900 more deaths than reported by Public Health Wales.

The Public Health Wales tableau can be found here -
https://public.tableau.com/profile/public.health.wales.health.protection#!/vizhome/RapidCOVID-19virology-Public/Headlinesummary

Copy and paste the address into your browser.

The Ongoing Saga At Ysgol Dyffryn Nantlle - Cyngor Gwynedd Council.

In 2018, the BBC reported that staff at Ysgol Dyffryn Nantlle in Penygroes, had contacted their Trade Unions - NASUWT, NEU and UCAC with concerns about how the school was being run. The statement from Gwynedd council insisting good progress was being made held no water with the staff who wanted to discuss their concerns with an 'independent' party.

The joint letter from the unions repeated previous concerns teaching staff had with the school's management. Ysgol Dyffryn Nantlle was placed in special measures in 2015 which lasted until 2017 after 'robust' improvements had been made.

The BBC article from the 18th May, 2018 with the headline 'staff issue strike ballot threat' can be found here -https://www.bbc.co.uk/news/uk-wales-north-west-wales-44165753

Sadly, issues with the school continue. A recent article published on the 7th October, 2020, by the Local Democracy reporter, Gareth Wyn-Williams, reports on an internal review commissioned by Cyngor Gwynedd council and compiled in February.

 https://www.dailypost.co.uk/news/north-wales-news/staff-morale-extremely-low-north-19061041?

From the Daily Post article headlined - Staff morale 'extremely low' at North Wales secondary school, damning report finds -

Despite an acceptance that general pupil behaviour had improved, the report revealed that some staff remained negative about "concerning" aspects relating to a "small core."

With staff confidence in the leadership of the headteacher "needing to be restored," it reported staff openly admitting they were "afraid of some pupils" with some feeling that Ysgol Dyffryn Nantlle was "sometimes used as a dumping ground for troublesome pupils from other schools".

Among findings was that governors "did not have a firm grasp" of how the school was operating, with a danger of the body becoming "factionalised" into those who supported the headteacher and those who didn't, while also being "slow to act" on performance issues.

Many staff including the Head have been off sick for long absences which has simply added to the many problems the school has faced.

Whilst the school, the governors, the council, the GwE, tom cobley and all scramble to protect their own reputations, the well being of the children and their education for their futures appear to be last on the list of priorities.

 

Caernarfon has been an area of deprivation since forever. Millions of pounds has been thrown at the area by UK government(s), the Welsh Assembly and the European Union over the years but the people remain poor. Poor quality housing and high rents exacerbate the issues. In the 80's, heroin, poor wages and unemployment were the problem. Now it is cocaine, poor wages and unemployment..

The local children in the area suffer the consequences that such deprivation has on the mental health of their parents and the local communities yet the council pull youth clubs and support services and local businesses either close or reallocate. A vicious cycle over and over...

A 2018 FOI request revealed that 21% of the pupils at the school were recognised as having Additional Learning Needs. If the Head and staff are off sick what happens then ? How are these children being supported ?

Pupil Referral Units (PRU's) were until 2013 held in separate buildings away from school premises, now they are run on site within the schools. The PRU's in Gwynedd were highly regarded but closed due to the cuts imposed by the council. Have the closures lead to the dumping of these children back into schools who can not cope to the detriment of all ?

The figures for those recognised with ALN are even higher in other schools in Gwynedd.

ADYaCH Behaviour Support link for those who have an interest -

https://adyach.cymru/en/Parents/Services/Inclusion/Behaviour-Support/Behaviour-Support.aspx

The Behaviour Support Service seeks a positive change in the behaviour of young people who experience behavioural, emotional and social development difficulties. The aim is to improve behaviour and reduce the risk of exclusion from school.

One Year Of Non-Compliance - Cyngor Gwynedd Council.

It is now October - one full year of Cyngor Gwynedd council being in non compliance of the Ombudsman for Wales recommendations -

"71. The Council should (within three months) seek specialist input to develop a plan for dealing with future assessment and support requests from/for those suffering with Autism."

Nick Bennett has given the council chance after chance and even expressed to the family, his frustrations over the situation with the council - all to no avail it seems.

The council's CEO, Dilwyn Williams, appears to blame the SS departments for the 'slippage' whilst doing nothing to take control of the situation, himself. Whilst the Director of SS, who has no social work background blames the recent pandemic (that doesn't explain what happened to compliance before that time)

What to do now ? Putting in yet another complaint to the council means placing 'independent investigators' in the firing line to be bullied amd overwhelmed by senior officers and I am not prepared to do that.

Raise yet another complaint with the Ombudsman ? What is the point ? Mr Bennett is not respected by anyone in this corner of North Wales and appears powerless to hold councils to account and so it would be a waste of public resources to do so.

The complaints system in Wales is not fit for purpose and Judicial Review appears to be the only way to hold any public organisation to account. But there is no legal aid and what family can afford the £25K+ - minimum - that is required to bring such a case ? Local authorities as we know have an unlimited amount of money at their disposal from public funds. 

The Ombudsman wrote to say that the autism specialist commissioned by the council promised to present their draft report to the council by the end of September 2020.

Not quite what the the recommendation called for, but, as Mr Bennett says, it is up to him to accept any variation on recommendations - as he sees fit.

No mention is made of the Ombudsman even receiving a copy of the draft report himself and even so draft reports can be changed.......

What next ? An email from the ombudsman later on today ?

Something is very, very wrong within Gwynedd council.

 

 

Autism Pathway ? - Cyngor Gwynedd Director Of SS Annual Report.

The Director of Cyngor Gwynedd Social Services, Morwena Edwards, has published her Annual report to be presented to the council on the 1st October.

Unlike the Welsh Government's generic report she presented last year, this report gives more detail of the performance of both the Adult and Children departments she is responsible for but like so many reports emenating from this council it doesn't seem to tell the whole story.

On page 31, under the title of Learning and Development, the Director makes mention that -

"The Department has been in contact with the Ombudsman's Office for some years now regarding one specific case....
The Department has received many recommendations from the Ombudsman, and one remains as outstanding; however, slippage has been seen in the work as a result of the Covid-19 crisis."

The Covid-19 crisis is only the latest 'reason' for 'slippage', so somewhat misleading....

 (There have been 5 Ombudsman investigation reports into both the Adult and Children departments - in 4 years.)

 

In June, 2019, the Chief Executive Officer, Dilwyn O Williams, sent a letter to the family apologising for all the failings upheld by the Ombudsman's investigation and informed that the Children's department had agreed to implement the recomendations by September, 2019.

 

 The Ombudsman's recommendation regarding autism is as follows -

"71. The Council should (within three months) seek specialist input to develop a plan for dealing with future assessment and support requests from/for those suffering with Autism."

 

The Council's action to meet this recommendation was to provide the Ombudsman's investigator with a copy of the "Integrated Autism Service (IAS) North Wales Update- February 2018" and a copy of the "supporting guidance" document.

No specialist input sought.  Just yet another attempt to avoid creating any 'pathway' for autistic individuals seeking social services care assessments or support. 

 

This 'evidence' was obviously not sufficient to meet the Ombudsman's recommendation and in October 2019, an officer of the Ombudsman for Wales contacted the council for an explanation of why the recommendations had not been completed as agreed and a phone call was arranged with the director Mrs Edwards to discuss compliance matters. Even though this call was arranged two weeks previous, - the council cancelled the call an hour before it was due.

 

The IAS do not carry out 'care assessments', that is the domain of health and social services, although autism advice can be sought from the IAS during the process.

 

As robust evidence of compliance was yet to be provided to the Ombudsman, in November 2019, the CEO was summoned to Cardiff to explain the 'slippage' to the Ombudsman, himself, we were also informed that the Ombudsman had other matters to discuss with the CEO..... 

(I wonder how much this cost Gwynedd taxpayers claimed as expenses but at least there was an opportunity for the CEO to do some Christmas shopping in the capital.)

 

Earlier this year, the CEO admitted that the Ombudsman for Wales is 'outraged' with Gwynedd council.

Not that outraged, as Nick Bennett could have published a 'Special Report' as he did with the Wrexham council when they failed to comply with recommendations agreed after an investigation.

 

All this was many months before the #Covid19 crisis and for the Director of Gwynedd SS to now use the pandemic as an excuse to cover for her departments failings is disingenuous.

 

When the pandemic took hold, the Ombudsman for Wales did indeed grant Cyngor Gwynedd extra time to comply with the recommendations for improvement. On the 11th June 2020, the Ombudsman wrote to the family - 

Fair enough - the pandemic has affected everything, though the Gwynedd council staff outing where one officer contracted the virus on a night out forcing an entire council group to self isolate for two weeks was not appreciated by anyone.

 

The Ombudsman wrote again to the family on the 24th August 2020 - 

 

        

So why is none of this mentioned in the Director's Annual report ? Sshh....Is it a secret ?

 

Something is very wrong within Gwynedd council.