The Culture And Mindset Within Gwynedd Council...

Five years ago, Audit Wales flagged the culture within cyngor Gwynedd as 'destructive'.

 
https://www.wao.gov.uk/sites/default/files/publications/ffordd_gwynedd.pdf

At the recent extraordinary meeting of the full council, councillors Nia Jeffreys and Olaf Cai Larsen spoke of staff feeling safe to challenge. 
Irony indeed - speaking to a full council meeting where councillors had been 'advised' not to challenge...

The webcast of the meeting can be found here - 
https://gwynedd.public-i.tv/core/portal/webcast_interactive/1063308

Larsen, the chair of the Plaid Cymru constituency party and Jeffreys may have missed the council's recent audit on whistleblowing. Staff do not feel safe...

It is not just staff...
People who do raise concerns have been smeared by senior officers and ignored by councillors.  

Actions not words...
Safeguarding, scrutiny and culture are now buzzwords for council officers/members since Neil Foden's arrest in 2023.
The reality is somewhat different...

On April 11th, 2024, the children's department finally released their annual complaints handling report from 2022/23 to the care scrutiny committee. 

Standards...
It was the first time the SS annual complaints reports had come before a scrutiny committee since 2019, after which a complaint was made against a senior officer for misleading the committee. The same officer had refused to answer questions of the care scrutiny committee at a previous meeting. 

The report can be found in the agenda pack here - 
https://democracy.gwynedd.llyw.cymru//documents/g4975/Public%20reports%20pack%2011th-Apr-2024%2010.30%20Care%20Scrutiny%20Committee.pdf?T=10

Page 36 mentions a historic complaint –

The Senior Manager discussed fully with the Senior Complaints Officer as ten years had passed. The social worker did not work here anymore, therefore we would need to rely on records only to investigate the complaint...

Who is the senior manager?
It is believed that Dafydd Paul was the senior complaints officer at this time. 
Did the legal department give advice to the officer's on the matter..?

The Ffordd Gwynedd way...
The PSOW can investigate historic complaints. 
Treating the complaint in this way may have shut down the pathway to the Ombudsman for Wales. 

There was another historic complaint on page 37 – 

The cabinet member for children was silent on the historic complaints and not one councillor of the committee raised concerns. The report was voted through by the committee...
Shameful...

 

The presentation of the 2022/23 report for scrutiny had been long delayed. 
The report - with the historic complaints of safeguarding failures - was finally released to the committee after Care Inspectorate Wales (CIW) had completed its review of the council.
 

Would the CIW's report been different if they had known of the historic complaints of failure to listen and safeguard these two individuals ?

  

Playing catch up..?
5 months later, on the 26th, September, 2024, the SS departments presented their annual complaints handling reports for 2023/24 to the care scrutiny committee. The agenda pack for the meeting and the reports can be found here - 
https://democracy.gwynedd.llyw.cymru/documents/g5188/Public%20reports%20pack%2026th-Sep-2024%2010.30%20Care%20Scrutiny%20Committee.pdf?T=10

The 2023/24 complaints report credits Marian Parry Hughes – Head of Children and Supporting Families Department and Aled Davies – Head of Adults, Health and Well-being Department as the authors.

During the meeting, Dafydd Paul, acting as the senior complaints officer and presenting the report gave the impression that he was the author of the children's report. 
 

Darvo...
Paul, did not update the committee on the investigation that had taken place of the historic abuse from 2013/14 nor did any councillor ask...

Instead, Paul gave a diatribe on how hard it was for the customer care team dealing with 'difficult or tiresome complainants...'

 

Neil Foden used the same tactic of denial and blaming others...

The committee also scrutinised this complaint from the adult's learning disability team - 

Dodgy..?
What was the 'relationship' between the support worker and the service user?
No proper explanation was given nor asked for by councillors.
Councillors passed the reports anyway...

 

3 months later, on the 17th, December, 2024, a cabinet meeting was held.

The 'Complaints and Service Improvement Report Quarter 1-2 2024/25' was presented.
The report can be found in the agenda pack here - 
https://democracy.gwynedd.llyw.cymru/documents/g5260/Public%20reports%20pack%2017th-Dec-2024%2013.00%20The%20Cabinet.pdf?T=10

The contact officer for the report is Ian Jones, Head of Corporate Services.

 

For some reason, a complaint from the children's SS department was included.
Neither Jones nor Menna Trenholme, the cabinet member for children, explained why the report was being presented to the cabinet rather than the care scrutiny committee...

'difficult and tiresome complainants...?
So a complaint to the children's service was brought to the attention of the monitoring officer who had to remind the children and adult's SS customer care/complaint officers of the law when dealing with complaints...

 

Nolan Principles...

The officer's are well aware of the law, procedures and guidelines.
It is a choice to ignore them and infringe on the rights of the residents of Gwynedd.

 

Jones, also included two complaints concerning the education department.
Again, these complaints were not presented to the education/economy scrutiny committee... 

The complaints in question are on page 53 and 54 of Jones' report.
Three serious complaints - one a safeguarding issue -  avoiding proper scrutiny.

Cabinet members should have challenged Jones' report. 
Instead, cabinet members voted to accept the report without real discussion...

 

All this has taken place after Neil Foden's arrest...
Many councillors continue to turn a blind eye...

 

Trauma informed...
For many families, seeking advice and support from Gwynedd's SS departments is traumatic - 
SYSTEMS GENERATED TRAUMA 
How disabled children and their families are traumatised by dysfunctional public services when they ask for support - 
https://cerebra.org.uk/wp-content/uploads/2025/11/Systems-Generated-Trauma-Report-web.pdf

  

The Cerebra report is authored by Professor Luke Clements and Dr Ana Laura Aiello.
They give insight to the damage caused to children and families by the very departments that were created to support them...

 

Culture...
Clements is a Professor of Law at Leeds University and has written an article on Gwynedd council - 
‘Omg … will it never end’
https://www.lukeclements.co.uk/omg-will-it-never-end-2/

 

This was in respect of an Ombudsman's investigation under the last administration. He warns - 
 

Grooming...? 
Some councillors and senior officer's have mentioned they were also groomed by Foden.
This is disingenuous...

Cabinet members through to scrutiny committee members – most complicit in the toxic culture that has been allowed to continue to cover for incompetence and protect reputational damage - for years. 

 

A public inquiry is needed.
Has the Children's Commissioner for Wales, Rocío Cifuentes, been approached?

 

When will the monitoring officer give an account of the 'advice' given by a senior officer within the legal department to the safeguarding meeting re Neil Foden in 2019? 

 

Something is very wrong within Gwynedd council... 

 

 

 

 

Just Another Annus Horribilis - Cyngor Gwynedd Council.

2025 was yet another Annus Horribilis for cyngor Gwynedd...

Jan Pickles had began her extended CPR whilst the children's SS was avoiding proper scrutiny of this complaint - 

  

Sshh...
Two complaints about the education department were also not properly scrutinised. The cabinet member did not offer an explanation to the complaint about the assessment and skipped the meeting where the lack of response to a safeguarding concern was presented. 

 

School absences remained high with 1 in 10 children often not in attendance. Many of these children will have ALN and should be receiving support from ADYaCh. There is little support from the organisation and few schools cope so the number of expulsions rose across the county.

Supporting adults - or not...
Cyngor Gwynedd closed the day care services in Y Ganolfan, in Blaenau Ffestiniog and Encil y Coed, in Cricieth. These closures come on top of the day centres that have already closed in Bala, Porthmadog and Caernarfon. 

Whilst some residents were already having to travel out of area for services that Aled Davies, the former head of adults could not guarantee in future, Dilwyn Morgan and members voted for the closures. Meanwhile -  

'I had no help after my husband got dementia'
https://www.bbc.co.uk/news/articles/ckgyz3ez7ddo

There is no support and not for a lack of funding but a lack of carers.
Unpaid carers are not supported by the council either...

No english, no poor, no dogs..?
This year, Gwynedd's planning committee should have received more attention than it has.
Social housing is not welcomed by many members and applications are being refused contrary to their own planning policies. Warnings that schools may close due to a lack of numbers have been ignored...

Whistleblowing...
Then there was Gwynedd's audit on whistleblowing, undertaken by Luned Fon Jones. It does not make for good reading with 81 staff (who responded) saying they would NOT blow the whistle on something that is –
‘unlawful, fraudulent or corrupt‘
nor the –
‘sexual, physical or emotional abuse of clients‘

 

It is obvious that these staff have little faith in the management within the council...

Aled Davies, head of the adults SS then left his post.
Mari Wynne Jones, is the new post holder...

Cyngor Gwynedd then sacked an officer who they had suspended on full pay for 9 years.
The officer then took his case to an Employment Tribunal - 



Before the case could be heard in court, the council re-employed the officer...

Canolfan Brynffynnon
Two other officers also suspended for 9 years received redundacy packages.
Was a gagging order imposed?

The Genevieve Woods report was completed...
This led to to Marian Parry Hughes, the head of children's SS and Assistant Head safeguarding and quality officer, Dafydd Paul, being 'absent from work' since last spring. 

Have then these two registered social workers broken the Code of professional practice for social care ? 
And if so, has the council themselves referred these two officers to Social Care Wales? 

Code of Practice for Social Care Employers 
Section 5
Promote the Code of Professional Practice for Social Care and co-operate with Social Care
Wales’ proceedings

5.5 Take account of the Code of Professional Practice for Social Care when making any decision that relates to a worker’s fitness to practise.

5.6 Follow guidance on how to make a referral to us about a worker whose fitness to practise may be
impaired and, if appropriate, tell the worker a referral has been made.
https://socialcare.wales/cms-assets/documents/Employers-code.pdf

Gwynedd's CEO, Dafydd Gibbard, has not yet published the Woods report and is in possession of other reports that may be critical of the same officers and their role in the farce of Canolfan Brynffynnon. 
What was the 'new information' that stopped the criminal trial in 2016?

A full and independent review of the children's SS department and how it has operated over the years is needed...

Geraint Owen, retired as corporate director - Catrin Thomas has replaced him.

Morfa Bychan...
Last year, the council opened a children's home in Morfa Bychan. The home has still not been registered and should be considered unlawful. One councillor recently asked why registration was taking so long? 
Menna Trenholme, the cabinet member for children, appeared to blame Care Inspectorate Wales.

The CIW may not be comfortable endorsing any 'responsible individual' from Gwynedd council and who could blame them?  

Cyngor Gwynedd are now buying homes for foster carers to live in.
One of the final acts of Iwan Huws, former councillor for Bethel and Y Felinheli, was to sign off on the purchase of a house in the local area. 

Smallholdings...
Cyngor Gwynedd have released £2.1 million to pay for improvements to their smallholdings.
This money has come from the council tax premium which was meant to help the housing crisis. 

Are schools safe...?
One recent meeting heard reports of local school in Tywyn having to lockdown because of a pupil with a knife. In a separate incident, a taxi driver, who worked on the school run has been arrested. 

The chair of the committee tried to shut down the councillor who raised these concerns...

The year ended with councillors calling for the the council to be put in special measures and calls for a public inquiry... 

One councillor has asked for an extraordinary meeting of the full council to be held in the new year.
The director of SS spoke in support of this action.
It is not clear if the council will grant the request...

Something is so very wrong within Gwynedd council...

 

A Foster Home Or A Small Group Home..? Cyngor Gwynedd Council...

Cyngor Gwynedd cancelled the Care Scrutiny committee that was to be held on the 20th November. The agenda pack for the meeting can be found here -
https://democracy.gwynedd.llyw.cymru//documents/g5651/Public%20reports%20pack%2020th-Nov-2025%2010.30%20Care%20Scrutiny%20Committee.pdf?T=10

A Task and Finish group is being setup to examine social services complaints.
Has there been an investigation?

Elliw Haf Hughes, is named as the Assistant Head of Safeguarding and Quality (not interim?)
Has Dafydd Paul been replaced?
Paul was a man of many hats, though some might question the impartiality of him holding both the senior safeguarding/child protection AND senior complaints handling roles simultaneously.

Talking of complaints...
The Jan Pickles review into Neil Foden highlights concerns with the Ysgol Friars complaints procedures -
 
 

Foden used the procedures to shut down complaints and smear complainants.
The same has been said of cyngor Gwynedd.   

Last year, Dafydd Paul reported 'bad behaviour' towards staff.
The language he used was disparaging and awful, demonising people who have no opportunity to challenge this, or defend themselves from such accusations. 

Can we see the evidence? 

Issues relating to the adults department handling of complaints include -
A serious complaint against a safeguarding officer was downgraded to an enquiry. 
A Gwynedd councillor has on more than one occasion publicly expressed discontent with the department's handling of his own complaint. 

Many parents of disabled children approach Gwynedd children's SS seeking support, their children only to be deemed 'not disabled' and daring to complain about matters can lead to parent blame and worse... 

A recent report by Professor Luke Clements and Dr Ana Laura Aiello gives insight into how families are treated by the same services that have been created to support them - 

SYSTEMS GENERATED TRAUMA
How disabled children and their families are traumatised by dysfunctional public services when they ask for support
https://cerebra.org.uk/wp-content/uploads/2025/11/Systems-Generated-Trauma-Report-web.pdf

There is little purpose to investigate one year's report so will the Task and Finish group extend their remit and be willing to listen to the experiences of past complainants?

 

Menna Trenholme, cabinet member for children, was to present her department's performance report - 
The Children and Supporting Families Department has two projects in the Council Plan, namely the Autism Plan and a Plan for developing a residential provision for looked after children in small group homes.

After one meeting with senior officers, she believes the Autism Plan 'is continuing to thrive...' (ahem...)



A reminder that the Autism Plan came about through a complaint that led to the Hugh Morgan OBE review and to support autistic children AND adults WITHOUT a learning disability...

Then there is the plan for looked after children in small group homes.
The home in Morfa Bychan is still not registered. 
Aled Gibbard says it's not a problem as they are in close contact with CIW...  

A children's home breaching regulations that the council help enforce on other care providers. ..

The reason for the delay is Aled Gibbard having to register as a 'Responsible Individual'.
Why is it taking so long?

Cyngor Gwynedd has reported that they are now buying 'foster' homes. 
Yet Gibbard appears to be suggesting that one of these properties will be a small group home..?

Apparently none of either the 'foster' homes or small group homes needs any change of use from a 'house' to a 'care home'.

In other news, concerns raised by the Governance and Audit committee into council owned care homes, Plas Hedd and Plas y Don, could be compounded by the threat of closure of Cerrig Camu in Dolgellau.

Cerrig Camu care home's closure could force vulnerable adults out of Gwynedd
https://www.cambrian-news.co.uk/news/cerrig-camu-care-homes-closure-could-force-vulnerable-adults-out-of-gwynedd-845111

The threat of closure comes after an inspection report by Care Inspectorate Wales in July showing people at risk of harm and calling for Priority Action to be taken - 

 

Instead of improving the home for the residents, the company considers closing the home.
Profit before care..? 

 
Is this an opportunity for the council to buy the home..?

The full report by the CIW can be found here -
https://digital.careinspectorate.wales/directory/service/SIN-00009094-KPVB

Something is so very wrong within Gwynedd council...